As an End User Computing (EUC) Support Engineer based full time in our Cape Town office, you will be working as part of a global EUC team providing excellent IT support and customer service to our mobile app development teams,  office and remote employees.  Located in Cape Town office, you will be visible and responsible for resolving IT support incidents and requests logged via our ticketing system and will need to proactively assist with “walk-in” requests from local end users and provide solutions to ad-hoc IT requirements.  This includes, but is not limited to:  Supporting a primarily MacOS based environment: Installing, maintaining, diagnosing, and upgrading all laptop/desktop, mobile phone & tablet equipment, installing software, resolving configuration errors and issues as well as proactively monitoring and supporting local meeting room audio visual equipment.    
 
You will also be responsible for supporting devices in the on-site communication rooms, working with our Hosting and Network teams to ensure the office is fully operational.  This will involve working with 3rd party service provides, vendors and resellers. You will be an onsite point of contact for our central ServiceDesk teams and perform remote hand and eyes support when necessary.  End User Computing:  Become a Tech Hero: Provide expert 2nd and 3rd line support (onsite and remote) for our diverse user base, ensuring seamless operations.Master Modern Tech: Support a wide range of devices and operating systems, including Windows, macOS, iOS, and Android, plus IP phones, printers, and meeting room AV. Drive Project Success: Participate in exciting projects like PC replacements and software deployments, and contribute to the smooth integration of new hardware and software.Provide VIP Support: Deliver exceptional on-site support to executives and board members, ensuring their technology needs are met with precision and professionalism.Collaborate and Innovate: Work closely with offsite support teams and vendors, and contribute to knowledge base articles and process improvements.Notes: This role is 100% office based with no work from home capability. Role may infrequently require early morning/evening work to support business activities with agreed additional time worked taken time off in lieu.  Job role involves the packaging, unboxing, installation, and manual handling of IT equipment, as well as cable installation under desks.