Officer, Customer Liaison (Level 1)

We are seeking a dedicated and customer-oriented individual to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their needs are met efficiently and professionally.Warmly greet and assist customers as they enter the branch, creating a positive first impressionIdentify and assess customer needs through active listening and questioningRecord and monitor customer inquiries, ensuring accurate documentationEfficiently allocate customers to appropriate departments or specialists for further assistanceProvide basic information and guidance on bank products and servicesHandle and resolve simple customer queries independentlyMaintain a high level of integrity and adhere to ethical standards in all interactionsCollaborate with other team members to ensure smooth customer flow within the branchStay updated on bank policies, procedures, and product offerings to provide accurate informationContribute to maintaining a clean and welcoming branch environment