Housekeeping Attendant

Scope of Position:Housekeeping Attendants are responsible for performing a combination of tasks which maintains the hotel’s cleanliness is maintained.  The Housekeeping Attendant is thereby contributing to a pleasant and positive Guest experience that will meet the established standards of the Hotel.Specific duties, responsibilities & Key performance areasMust know, understand, and demonstrate all Accor satisfaction standardsClean all mirrors and glasses; inside of windows; all vents in assigned areas stock all paper supplies in restrooms and storage closets; wipe, clean all marble and tables, dust all surfaces; keep all brass shiny, any cleaning that improves and maintains the Brand Standard of the hotel and property.Follow the signing in and out procedures for keysVacuum carpets were needed, including rugs on service landing when needed or applicableReport all maintenance needs to the maintenance departmentDust all upholstered furnitureWipe down all base boards when neededPerform all tasks using proper safety precautionsOffers assistance to Guests and colleagues in a courteous mannerPerform routine work or the same task dailyReport Lost & Found items to the security officeMaintain helpful, cooperative relations with fellow colleaguesMaintain all public restrooms, insuring proper cleanliness and suppliesClean all public area, meeting rooms’ walls and doorsCheck and replenish all soap/lotion dispensers in public toiletsTo make sure all soiled linen is regularly emptied from the pantry and returned to the linen roomTo stock up all pantries with clean linen according to par-stockTo assist the linen room as required with daily tasksTo clean all walls lights/ceiling lights as requiredTo assist with the removal of guestroom curtains for cleaningTo conduct deep cleaning tasks as assigned (e.g. Spot carpet cleaning, shower head de-scaling, etc)To report anything which could be classed as a Health and Safety hazardResponsible for pick-up at the start of shift all linen necessary for turndown work (Bedside mats, Terry, etc.)Overall tidying of occupied guestrooms to include, but not limited to: dusting, arranging guest belongings neatly, turndown beds, remove soiled linen, retrieve clean linen from linen closets, vacuuming if required, bathroom cleaning if required, replenish rooms with supplies, etc, as per Accor’s standards.Responsible for signing in and out master keys dailyMaintain proper usage of cleaning supplies and equipmentUpdate and mark all turned down rooms on their assignment paperTake accurate room status reports at the end of the shiftKeep linen closets, supply closet and landing organized and cleanEmpty vacuum cleaner each time it is nearly fullReports any problems or questions to Supervisor assigned to your floorOffer assistance to guest and colleagues in a courteous mannerTo use “Cleaning in Progress” sign and keep the doors closed at all times, when cleaning the roomsTo call In Room Dining/Room Service for removal of trays/trolleysTo be responsible for reporting any rooms which do not require service, Privacy Please, not slept in on assigned floor or Vacant RoomsTo report to the Executive Housekeeper of any mattress protector, blankets, bedspreads, valances in need of changingTo report any equipment malfunctioning which may be a Health & Safety hazardMaintain excellent grooming and uniform standardsAttend pre-shift briefing on each shiftAbility to turndown set number of room per shiftOther duties as assigned by management