Hospital Patient Financial Services Qauality Assurance Specialist & Trainer

The Hospital PFS Quality Assurance Specialist and Trainer is responsible for providing ongoing feedback and education to Billing, Follow-up and Cash Services departments. Under the general supervision of the Director of PFS, the QA/trainer is responsible for daily review of the integrity of the billing, follow-up and cash posting requirements through audits of completed work by teammates. The QA/Trainer is responsible for systematically recording the results of their quality reviews for the purpose of providing feedback and strategic improvement. This position requires a full understanding of the complexities of the revenue cycle specifically starting with the billing of the claim and forward to resolution of the account. Responsible for leading training activities that prepare end users to perform their duties in the billing, follow-up and cash services areas. Maintains and exhibits a positive, supportive and safety conscious attitude, leading by example. Responsible for monthly/weekly reports to help better manage the revenue cycle, by helping trend and analyze data.Qualifications: Associates or higher degree required, but will consider appropriate experience in Healthcare, Business Services or Patient Access Services. Must possess analytical skills for problem solving, training evaluation and effective organization of responsibilities. Possess effective time management skills to permit handling a large workload. Excellent communication skills, both written and oral. Bachelor’s degree preferred. Experience developing training materials preferred. Experience with Epic, specifically for Patient Access and Revenue Cycle preferred.