Reservations Sales Agent

What is the opportunity?This is a unique opportunity for an future leader ready to take a new challenge. Reporting to the Front Office Manager, and working closely with the C&E Coordinator, you will play a pivotal role and deliver flawless customer service at every part of their journey. You will be responsible for supporting the reservations team in end to end process of FIT and Conference & Events Groups bookings. Responsibilities include:Handle incoming reservation inquires via phone, email and online channelsAssist guests in selecting appropriate accommodations based on their needs and preferences Process reservations accurately and efficiently in our reservations systemProvide information about the hotel facilities, services, and policies to guestsHandle special requests and accommodate guest preferences whenever possibleMaintain up-to-date knowledge of room availability, rates, and promotionsCollaborate with other departments to ensure guest satisfaction and resolve any issues that may arise