Fulltime Reservations Sales Agent - Grosvenor Hotel Adelaide

Handles all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunities.Provide passionate, knowledgeable and friendly service to external and internal guests at all timesGreet all guests that come into contact with the Reservations department in a friendly manner, ensuring that the guest name is used at all timesMaintain accuracy during the call & while inputting details on the callAnswer all telephone calls within three rings in a professional manner according to brand standardEnsure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunityEnsure all guest details are fully updated on PMS system and maintain efficient recordsAction requirements as needed & confirm accordingly with the guest / bookerAdhere to set ratesBecome & maintain fluency with the Accor Loyalty ProgrammeMaintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding AreaRead all communication material at the commencement of each shiftEnsure special requests are communicated to relevant Departments to ensure they actioned appropriately and in a timely mannerCommunicate clearly with other Departments as necessary to ensure relevant information is passed onAdvise Sales Team of any relevant sales leads