Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary The Senior Analyst of Workforce Management is responsible for developing and maintaining tools to support the operations of 9,000+ front store and pharmacy locations. You will be responsible for supporting our field partners to capture, investigate and resolve opportunities, while supporting strategies to improve execution on payroll. Triaging and resolving data discrepancies across multiple data sources and platforms will be critical to this role. The activities will be high impact and support our field operations of 180,000+ colleagues in delivering patient care and customer service while ensuring operational efficiency.
Conduct quantitative and qualitative analyses: Evaluate and support the presentation of key insights/ data collected through field feedback, system data, payroll and financial data, etc. to monitor existing workflow / processes and support business case development
Design and build solutions: Create reporting, dashboards, and tools to support business needs. Participate in IT / business requirement sessions as necessary to determine design while taking into consideration end user experience and data feasibility
Identify and resolve errors and discrepancies: Identity, investigate, and reconcile unexpected results and implement methods to prevent re-occurrences
Cross-functional partnership: partner with stakeholders including but not limited to operational partners, IT, Legal, Training, external vendors, etc. to drive timelines, resolve discrepancies, and deliver results.
Documentation and tracking: Create and update SOPs as necessary to maintain accurate documentation of reporting and system processes
Required Qualifications
1+ years’ of total business experience
1+ years’ experience with basic analytic skills, with a proven ability to solve logical challenges and synthesize data to develop meaningful insights
1+ years’ experience with analytical tools such as Tableau, VBA, SQL or related applications
Preferred Qualifications
2+ years healthcare industry experience with sound analytical skills and ability to learn highly technical processes
Ability to think critically and to multitask with timely follow through.
Self-starter with ability to work with team members or independently on multiple projects with little supervision
Demonstrated intellectual curiosity and ability to learn quickly
Ability to identify and diagnose data inconsistencies and anomalies
Creative problem solver, flexible, proactive and ability to work in a fast paced, ever changing environment
Ability to work within a climate of ambiguity
Excellent organizational skills and attention to detail
Ex perience with analytical tools such as SQL, Python or related applications
Experience with payroll, scheduling, and time/attendance processes and related data concepts
Able to identify root causes of problems, and develop and implement solutions, incorporating business needs and consulting management as needed. Includes business considerations in analysis and offers direction to keep projects aligned
Able to interpret instructions, ask analytical questions, validate report/query information, and detect flaws in requests or suggested methodologies
Proven experience maintaining relationships with internal/external partners to ensure effective and accurate communication
Excellent analytical and problem solving ability
Proven ability to complete projects independently and on time
Strong analytical and problem-solving skills
Excellent oral and written communication skills
Education
Bachelors’ degree required in business, technical or related field.
Pay RangeThe typical pay range for this role is:$43,700.00 - $107,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits We anticipate the application window for this opening will close on: 04/25/2024CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.