Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position SummaryThe Retail Store Operations Manager will play a leading role in the growth of Business Insights and Reporting, working collaboratively with Customer Support Center departments as well as Store and Field Management to manage the day to day and long-term goals of the portfolio. This role will manage and support the execution, development, implementation and evolution of strategic initiatives and programs across several related but varied subject matter areas. These areas include, but are not limited to:
Retail Store and Field Alignment
Sustainability & Supplies Management
Retail Business Insights & Reporting Tools & Applications
Operations Support Liaison across Retail Organization
This position requires strong communication, organization, and collaboration skills to drive initiatives and actions to realize established goals, outcomes, and timelines. Additionally, this role requires general proficiency in applications Excel and Tableau with preferred experience in any of the following programming languages including SQL, Python, R all of which are used frequently to develop insights and tools.
Responsibilities
Collaborate with corporate and field partners to manage and maintain our retail alignment structure for field leaders.
Lead the development and deployment of new tools and applications that deliver easy to use, meaningful data to store and field leaders.
Ability to review and understand business processes and KPIs to oversee the development of a reporting culture that monitors and evaluates success.
Identify and deliver operational initiatives that enhance the tools and applications used by our store/field teams.
Support operational initiatives that drive supply cost reduction and enhance sustainability efforts.
Drive programs within the team to deliver outcomes, targets, and financial expectations.
Lead discussions with store/field colleagues to collect feedback and utilize the information provided to recommend next steps for portfolio management and strategy.
Effectively balance long term program development with day-to-day current state business needs .
Create, review, present and articulate recommendations to internal, field, and leadership teams.
Prepare material and presentations in a way that can be easily understood by others who may not have the same background or expertise.
Required Qualifications
3+ years’ experience in Healthcare, Operations, or knowledge of retail store and business system processes.
3+ years’ experience in Microsoft Office and additional reporting analytics applications
3+ years’ experience in leading and developing a cross-functional team (in retail field or corporate office setting)
3+ years’ experience engaging and inspiring teams to achieve both short-term, and long-term goals.
3+ years’ experience influencing without authority.
3+ years’ experience in program management
5+ years’ experience building out leadership decks to communicate to C-Suite level leaders with a clear, and strong perspective/narrative.
3+ years’ experience demonstrating a high level of attention to detail with the ability to manage multiple projects, simultaneously, adjusting priorities as needed and meeting deadline.
Ability to understand complex problems, identify root causes and remain goal-oriented within a dynamic environment.
Proficiency in any of the following SQL, Python, R, HTML, Tableau, Advanced Formulas in Excel, Access, and Power Apps
Self-directed requiring little direction
Leverages a continual improvement mindset to create simplicity and improve the colleague and customer experience.
Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals.
Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines.
Strong personal integrity and judgment, evidenced by a track record of managing highly sensitive or highly visible business matters.
Strong communication skills in both formal and informal writing and speech
Demonstrated growth mindset and willingness to learn and accept feedback.
Proven track record of high performance
Regular and reliable attendance
Any additional tasks as directed by supervisor or manager.
Bachelor’s degree, or equivalent experience
Travel- Up to 10%, based on needs of the business.
Preferred Qualifications
Experience leading and developing a team.
Expert level skills in SQL, Python, R, HTML, Tableau, Advanced Formulas in Excel, Access, Power Apps, or any combination of the listed is highly preferred.
8+ years’ experience demonstrating a high level of attention to detail with the ability to manage multiple projects, simultaneously, adjusting priorities as needed and meeting deadline.
8+ years’ experience in Healthcare, Operations, or knowledge of retail store and business system processes.
8+ years’ experience in Microsoft Office and additional reporting analytics applications
8+ years’ experience in leading and developing a team (in retail field or corporate office setting)
8+ years’ experience building high-performing teams.
8+ years’ experience engaging and inspiring teams to achieve both short-term, and long-term goals.
8+ years’ experience influencing without authority.
8+ years’ experience in program management
8+ years’ experience building out leadership decks to communicate to C-Suite level leaders with a clear, and strong perspective/narrative.
Education
Bachelor’s Degree or equivalent work experience required.
Pay RangeThe typical pay range for this role is:$63,300.00 - $139,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits We anticipate the application window for this opening will close on: 06/14/2024We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.