Vacancy caducado!
Warwick, Rhode IslandSkills : Other,Access,Reporting,research,Training,Presentation,Testing,VPN,Empathy,Listening, Communication, Business,Interpersonal Skills OtherDescription :
- Respond to customer requests via telephone, providing excellent service to customers who have group disability insurance.
- Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
- Enhance and strengthen the relationship between the customer and using strong communication skills, keen listening skills and empathy.
- Support special product and/or service campaigns as needed, or if solicited by the customer.
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
- Training will be 100% virtual. Selected candidates will be required to participate in a virtual forum.
- Participation includes, but is not limited to, daily sharing of video camera, asking clarifying questions,
- Contributing to class discussion, and volunteering to answer questions posed by the trainer.
- Trainees will report to the nearest office once they are given the direction to do so. At this
- Time, the details to when we will return to the office is unknown. This is not intended to be a virtual position.
Vacancy caducado!