Client Services Executive

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.What you will be doing:Answer all customer enquiries received via phone, email, or post and determine the customer concerns/problems and help to resolve any issues, liaising with other teams as required.Verify customer requests to ensure information is correct and in good order and take appropriate action to ensure these requests can be carried out through to completion.Understand AML/KYC requirements for new and existing clients. Be able to detect and assess potential signs of fraudulent and/or suspicious activity and escalate and report these as required. Support new customer onboarding process and perform ongoing KYC due diligence for both corporate and retail clients to meet regulatory requirements.Participate in business process improvement activities to identify customer's current and future needs to streamline current service offerings and proactively enhance the customer experience.Keep up to date on client’s products, market conditions and regulatory requirements and make suggestions that are in the best interest of the customer, funds, and enterprise.Adhere to all policies & procedure guidelines and customer service standards to achieve operational, productivity and quality objectives.Perform activities related to department’s mailing.May perform relevant operational or service ad-hoc requests assigned by leader.What you bring:Bachelor's Degree2 to 4 years of experience with knowledge in transfer agency, fund services or related financial areas preferred.Strong customer service experienceStrong verbal and written communication skills in English and Chinese with a high attention to detail.Ability to work independently and within a team in a fast-paced environment and meet agreed turnaround times.Good organizational skills, ability to multitask and perform under pressure whilst maintaining high standards.What we offer you:Competitive salaryAttractive benefitsA multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA modern, international work environment and a dedicated and motivated team#LI-OY1Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass