CRM Manager

Design and implement CRM strategies that drive customer engagement and business growth.Oversee the configuration, implementation, and management of the Velaa CRM system.Ensure CRM processes align with company goals and best practices.Analyze customer data and behaviors to create actionable insights.Segment customers to personalize marketing campaigns and communications.Develop and run the communications plan in line with the marketing strategy.Collaborate with sales, marketing, and support teams to ensure a unified customer approach.A/B test content and strategies to optimize performance.Maintain customer databases and ensure data hygiene and GDPR compliance.