Lobby Attendant - WeCARE (925639)

Greets visitors and participants in a friendly manner, determines reason for visit, and guides or directs them to the appropriate individual or locationMay review systems and information customers provide to ensure they are connected to staff on-site for appointments and other activities to meet their needsCollects information from customers and ensures that it gets to the right person/location/systemGuards and protects the confidentiality of personal health and other identifying information at all timesCoordinates with department leads to ensure customers are seen timely and that their needs are metTracks customer wait times and makes recommendations for improvementImplements processes to continuously improve customer serviceEnters and/or updates customer information in required system(s) at each visitMay make referral of customers to other providers, as needed, to meet individual needsProvides and/or coordinates the provision of accommodations to serve customers, including language accommodationsTranslates or interprets for customers as needed (or arranges for such services)Monitors lobby and/or reception area to ensure that required posters in required languages are in place, that customer materials are well-stocked at all times, and that reception area(s) are welcoming to customers and othersParticipates as part of the center’s overall engagement team to communicate issues and resolve any barriers to providing quality customer serviceThe Wellness, Comprehensive Assessment, Rehabilitation and Employment (WeCARE) Program provides a continuum of integrated services that evaluate the abilities and address the needs of Cash Assistance clients with medical and/or mental health condition(s) that may affect their employability.  Clinical assessment processes determine clients’ functional capacity outcomes and ability to achieve the goals of wellness and employment or to apply for and receive federal disability benefits.  The WeCARE program has been successful in assisting thousands of New York City clients with clinical barriers achieve self-sufficiency.  The Company is a funded provider for WeCARE services through the New York City Human Resources Administration (HRA).