Sales & Account Manager / Office Coordinator
East Coast Embroidery – East Providence, RI
We’re looking for a motivated, people-focused team member to take on a hybrid role combining inside sales, account management, and office coordination. This position is ideal for someone who enjoys building customer relationships while keeping operations running smoothly behind the scenes.
Responsibilities:
Serve as the first point of contact for new and returning customers (phone, email, and walk-ins)
Manage customer accounts: provide quotes, follow up on leads, and oversee repeat orders
Guide embroidery and screen-printing jobs from start to finish, coordinating with production and vendors
Supervise and delegate tasks to our Virtual Assistant (VA) to ensure efficiency and accuracy
Create and process invoices, payments, and deposits in QuickBooks
Handle light bookkeeping including reconciliations and expense tracking
Coordinate shipping/receiving (UPS/FedEx/USPS) and order fulfillment as needed
Maintain organized office workflows to support both sales and production teams
Qualifications:
Proven sales or account management experience with strong communication skills
Ability to build relationships and close repeat business
Experience with QuickBooks or other accounting software preferred
Strong organizational and multitasking abilities
Prior experience managing people or delegating tasks is a plus
Comfortable learning new systems (CRM, shipping software, etc.)
Details:
Up to 35 hours per week
On-site position at our East Providence location
Compensation based on experience, with growth potential
If you’re driven by sales, thrive on building customer relationships, and can keep an office organized while managing moving parts, we’d love to hear from you.