Organization:
Community Housing Resource Board dba Housing Hotline – Newport, RI
About Us:
We are a small, grassroots non-profit organization dedicated to supporting the unhoused and housing-insecure population of Aquidneck Island. Our work is rooted in compassion, dignity, and community engagement. We provide direct support services, advocacy, and resources to those in need, and rely heavily on local partnerships, volunteers, and donors.
Position Summary:
We are seeking a detail-oriented and compassionate Administrative & Client Support Coordinator to join our team part-time. This role is essential in keeping our small office running smoothly, supporting staff, assisting clients with basic needs and forms, and ensuring that our donor communications and records are well-managed.
Key Responsibilities:
Answer and manage incoming phone calls and messages professionally
Assist clients with completing applications and paperwork (e.g., housing, benefits)
Maintain accurate records and assist with data entry in a state-run database (training provided)
Track donations and manage acknowledgment process (e.g., thank-you notes)
Draft and maintain internal office Standard Operating Procedures (SOPs)
Provide general administrative support
Collaborate with staff to improve and streamline client intake and support processes
Uphold confidentiality and demonstrate empathy in client interactions
Required Qualifications:
Proficiency in basic computer tasks (Microsoft Office, Google Workspace, email, etc.)
Willingness to complete required training for state database use
Strong communication and writing skills
Organized and dependable with attention to detail
Comfortable working with vulnerable populations with empathy and discretion
Self-motivated, flexible, and able to work independently in a small team setting
Preferred Qualifications:
Experience in a non-profit or social service setting
Familiarity with donor management or CRM systems
Knowledge of Aquidneck Island and local resources a plus
Position Details:
Location: Newport, RI (in-person work required)
Schedule: Part-time; 20 hours per week (flexible schedule)
Compensation: commensurate with experience
Reports to: Executive Director
To Apply:
Please send a resume and a brief cover letter outlining your interest in the role to:
OR
Housing Hotline
40 Dr. Marcus Wheatland Blvd.
Newport, RI 02840
re:job