About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleResponsible for customer order fulfillment by designing a circuit path across the company network through network architecture and documented design consumption rules. Within the design responsibilities, accountable for producing an accurate design layout record that demonstrates an understanding of the products and their specifications offered by the company, and the scope of work requested on a customer order meets the product criteria.The Main ResponsibilitiesEssential Job Duties Demonstrate ability to efficiently and accurately design and process customer orders Process orders according to SLAs, On Time Performance and quality standards Manage the assigned queue using time management skills Written and verbal communication of order status Manage the assigned queue to maintain service level objectives. Knowledgeable and Proficient in complex provisioning requirements Provide technical support to internal and external customers for engineering, installation and testing of all transport facilities and special and switched access circuits. Drive completion of all customer and network orders. Assist other departments or work groups, providing requested support as necessary. Properly prioritize tasks, orders and assignments. Perform other duties as assignedBehavioral & Technical: Intermediate level circuit design position. Able to demonstrate teamwork and strong problem-solving and some analytical skills. Works independently with minimal to normal supervision. Able to follow established procedures to fulfill customer order requirements accurately and quickly. Exhibit continual learning and development by improving job skills through on-the-job training and all available learning pathways. Intermediate technical understanding of fiber design paths, as well as keeping up with new products or product changes and procedures/design consumption rules. Intermediate understanding of customer order requirements and fulfilling requirements via customer design systems/tools – new/modify/disconnect orders and task completions. Ability to work in multiple design systems. Ability to quickly validate orders to ensure entrance and exit criteria met.What We Look For in a CandidateQualifications:
Assoc degree or equivalent education and relevant experience.
5-7 years related experience in specific area or equivalent.
Ability to work independently with minimal to normal supervision
Needs to be detail oriented
Good verbal, written and interpersonal communication skills
Preferred Qualifications:
Intermediate knowledge of Dark Fiber design elements
Working knowledge in 3GIS
CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges$46313 - $61750 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.$48700 - $65000 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.$51188 - $68250 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.$53625 - $71500 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.Requisition #: 334124Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.Salary RangeSalary Min :46313Salary Max :71500This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Application Deadline07/10/2024