Contract to Hire opportunity
The Company:
Large Insurance Organization
What You Will Be Doing:
As a Customer Care Representative, you’ll be the first point of contact for members seeking information about insurance coverage. Whether it's enrolling in a new policy or addressing service questions, you’ll provide expert assistance and outstanding service.
Key responsibilities include:
Collaborating with carriers and internal teams to ensure a smooth customer experience.
Recommending and explaining insurance products that best suit each member’s needs.
Advocating for clients by troubleshooting and resolving issues with insurance carriers.
Staying adaptable to industry changes, new technologies, and internal policy updates.
Meeting and exceeding personal performance goals including sales targets and service quality metrics.
What We’re Looking For
Excellent communication skills—both verbal and written—with a warm, professional tone.
Confidence in navigating conversations about insurance products, with the ability to clearly explain benefits and procedures.
Comfort with technology, including customer service platforms and Microsoft Office tools.
A solution-oriented mindset and the ability to adapt to change quickly.
Equal Opportunity Employer:
Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.