Student Lending Customer Advisor - TEMP POSITION

DescriptionYou’re made ready for new challenges and opportunities to stretch yourself! In this role, you are responsible for assisting our Lending team as we promote our Student Lending products. You will help reach out to customers as well as manage the increased volume of applications through inbound calls.  Most importantly you will deliver an exceptional experience for all our customers that you interact with.  Primary responsibilities includeProactively reach out to customers to inform them of our productHandle incoming calls and provide guidanceRespond to incoming calls from customers already in process.Handle between 50-70 calls per day.Qualifications, Education, Certifications and/or Other Professional CredentialsCustomer Service ExperienceAbility to use Microsoft OfficePrevious Sales or Call Center experience is also a plus. Candidates must have excellent communication skills and be able to work in a fast paced environment.Other characteristics include:Positive attitude and high energy levelA "Can-do Attitude" and has the ability to think "Outside the Box".Team player; able to work with minimal supervisionAbility to learn and share new concepts quicklyAbility to articulate what we have to offer our existing or potential customersHours & Work ScheduleHours per Week: 40Various Work Schedules - Hours of Operations are Monday-Friday 8:00am-9:00pm and Saturday 8:00am-5:00pm in Johnston, RITentative Training Class to begin: April 28th and will run through the beginning of SeptemberSome job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.How to Apply: All steps of the process must be carefully followed so that A) the hiring manager can review your application and B) YUPRO Placement can advocate for you and provide support. Step 1: Complete the application on the New Grad job board by submitting your resume and completing the details requested below. Step 2: Check your inbox for an email with the subject line “Your YUPRO Placement Application: Next Steps,” navigate to the link provided and submit your application according to the email directions. Step 3 (For Citizens Roles ONLY):  When applying, it is important to identify yourself as a Year Up intern/alum to help your application stand out. To identify yourself as a Year Upintern/alum, when applying to Weblink:  Select Community Organization from the Source Type in the Personal Information section of the application. Select Year Up under the Community Organization field.