HVAC Technical Support

We are seeking a detail-oriented and analytical HVAC Technical Support specialist to join our team in Charlottetown, Canada. In this role, you will provide efficient and organized technical assistance to our customers and field technicians, ensuring optimal performance of HVAC systems.Respond to customer inquiries and troubleshoot HVAC system issues via phone, email, and chatAnalyze and diagnose complex HVAC problems, providing accurate and timely solutionsGuide field technicians through technical issues and repair proceduresDocument all customer interactions, technical issues, and resolutions in the company's CRM systemStay up-to-date with the latest HVAC technologies, industry standards, and best practicesCollaborate with the engineering team to improve product performance and customer satisfactionContribute to the development of technical documentation and knowledge base articlesEscalate complex issues to appropriate departments when necessary