Customer Service & Operations Assistant

Here is some of what you will be doing:Customer Service:Manage the booking process for sea freight imports and exports, including documentation, invoicing, and notifications.Maintain accurate customer databases for smooth operations.Track and analyze customer data to ensure we meet targets.Advise customers on cargo requirements.Coordinate cargo flow with consignees, transport, and regional authorities.Update relevant teams on vessel movements and oversee clearance with Port Authorities.Sales Support:Provide sales reports and statistics.Offer competitive quotes to Australian customers for imports and exports.Support customer visits with the principal.Operations Support:Prepare and send documents before vessel arrivals.Confirm labor needs with the Operations Manager.Assist with vessel supplies, repairs, and labor arrangements.Keep stakeholders informed on operations and schedules.Additional Duties:Handle ad hoc tasks as needed.