Create an impact with lasting impressions on our guests in this hands-on Guest Services position.Work, play and find your balance in a Resort based workplace where every day is a holiday Find your balance with a Part Time permanent position Are you 100% customer focused and driven to provide top notch guest experiences?NRMA Treasure Island Holiday resort is a holiday oasis, with modern self-contained accommodation and set amidst a multitude of family friendly facilities! We have year round kids activities, resort style pools, waterpark and our very own onsite bistro.What you’ll do:
You will ensure the highest possible standards in Front Office Guest Services. You will wow our guests with your welcoming smile, bubbly personality and ability to think outside the box. You will ensure that guests are welcomed warmly and are efficiently checked-in and checked-out. You will also be responsible for any incoming phone calls to the property and delight with your familiarity of all accommodation offerings and services. What you’ll bring:Outstanding customer service skillsWell presented, friendly and welcomingPassionate about everything you do with a drive to be your best selfTeam-orientedGreat problem-solving skills and the ability to multitask, supporting your team and guestsReception/Front Office/Admin/Sales Agent experience preferred - hospitality industry will be highly regardedAvailable to work shifts over a 7 days rotating rosterWhat’s in it for you? At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! Progressive flexibility, leave and well-being benefits to balance all of life's priorities Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements Discounts on all NRMA insurance products including car, home & travel Grow or progress your career and move around the country or across the NRMA Group's business with us. Know you belong :We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you! As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.