Executive Director Support Services

The Executive Director of Support Services will oversee and ensure the smooth operation and strategic development of key support functions for the implementation of deployed teams. Client facing leader for support services. Manages vendors and partners for support teams. Day to day leader for compliance, auto programs, aggregated spending, travel and expense, HCP spend, IT, and credentialing. This role will have excellence in field force deployment and operational tactical planning and oversite and contribute to the effective operational performance and regulatory compliance of deployed teams.Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:Lead and manage support services to ensure operational excellence.Develop and execute support services strategies in alignment with the goals and objectives of the department.Oversee the auto programs offered to deployed teams to ensure full fiscal and operation execution with optimization of resources.Oversee the expense management systems (ie Concur) to ensure policy, adherence, efficiency and accurate reporting.Oversee and manage the compliance programs, including systems support and monitoring planning and implementation.Collaborate and manage working interdependencies within data systems (ie. CRM, Dialer, etc).Oversee, develop and execute all reporting processes as it pertains to core functions of the role.Manage and oversee third party vendor relations to ensure adequate services are being delivered and executed to the benefit of the department and organization.Collaborate with cross-functional teams both within DS and EVERSANA to drive process improvements and enhance service quality.Analyze and report on key performance metrics to the senior management team.Participate in the implementation and ongoing support of medical and commercial deployed teams.Oversee and implement operational strategies and tactics for effective compliance and monitoring programs.Partners with other Executive Directors, VPs and SVPs within DS and EVERSANA.Supports Deployment Solutions pricing and contracts as it relates to support servicesEnsure high degree of accuracy.Exhibit strong commitment to achieve project goals and be willing to extend extra effort when necessary.People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:  Coach, mentor, educate and develop direct and indirect team members to enhance support services for Deployment Solutions.Hold direct reports accountable to behaviors and expectations.Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline and discharge and administer all other personnel actions.All other duties as assigned.