IT Help Desk

DescriptionThe Help Desk Administrator is responsible for managing all Help Desk requests and providing technical advice to resolve employee IT issues. Responsibilities also include assisting the IT Director with software testing and deployment.JOB RESPONSIBILITIES Manage tickets (via Zendesk) received at the Help Desk in a prompt and courteous manner; Troubleshoot computers/mobile devices operating systems and hardware issues; Manage company anti-virus software; Manage user accounts, group policy and access guidelines; Set up and deploy hardware/core software for new hires and existing employees; Support IT function and employees with roll out of new technology, whether it is software, enhanced processes or hardware upgrades; Support IT function and employees through mergers and acquisitions; Assist in software license management and asset tracking/inventory; Maintain active directory and email distribution lists; Maintain asset inventory; Assist with developing IT procedures and training staff.COMPETENCIES Sense of Urgency Initiative Job Knowledge Quality/Attention to Detail ProductivitySKILLS Ability to multi-task and prioritize requests; Attention to detail and deadlines; Good organizational, typing, and computer software skills (Microsoft suite); Ability to work well with others and present professionalism via face-to-face, email and phone interactions; Ability to learn new products and communicate effectively with non-technical employees.SkillsHelp desk, Troubleshooting, Active directory, SupportAdditional Skills & QualificationsBreak/fix computers and mobile devicesA little bit of Active Directory administration and group policyAssistance w/ software licensing/asset tracking/inventory20 users per officePay and BenefitsThe pay range for this position is $25.00 - $28.00 Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Wilkes-Barre,PA.Application DeadlineThis position will be accepting applications until Dec 6, 2024.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.