VP, Account Services

The Vice President (VP), Account Services, has primary responsibility for Account Services activities for assigned clients, including developing and executing strategies to grow revenue that meets and exceeds assigned objectives, including client satisfaction, development and retention. This individual leads internal cross-functional core teams and clients on the strategic and tactical plan, design, and execution of innovative multichannel pharmaceutical marketing communications initiatives. The VP, Account Services has primary responsibility for assigned Accounts Services employee recruitment, mentorship, and retention. In addition, the VP, Account Services is required to personally understand client challenges and lead internal and external core teams to conceptualize, design, and deliver novel solutions for clients’ needs in a manner consistent with the values and reputation of Synchrony. Accountabilities include assigned client relationship development and satisfaction, core team leadership, new business development, and overall strategy, development, and execution of assigned business.Job DutiesLeadership/Management/ExecutionEstablish and lead cross-functional teams in concept and execution of marketing activities, including a focus on digital and social media channels, for assigned client accountsMonitor and manage assigned activities to ensure timely delivery of the highest-quality products and services within budgetFoster and develop collaboration between departments, internal groups, and individuals to ensure innovative and collaborative solutions to client needsServe as primary client contact for assigned accounts, including day-to-day account management and issues resolution, providing exemplary customer service that represents corporate valuesDevelop and nurture client relationships on assigned accounts to ensure continuous collaboration on issue mitigation and new business opportunitiesKeep client and product strategy to the forefront of all project discussions, both internal and external, and make related recommendations as neededReview all material to ensure adherence to agreed client and product strategyRepresents the executive team to communicate and support our corporate vision, values, culture, and brand as well as corporate objectives, policies, and processesWork with internal team to ensure it is meeting its goals and objectives while adhering to corporate valuesOversee financial aspects of client relationship, including compliance to contract/agreements, statements of work, purchase orders, invoices, and receivablesDevelop and defend client statements of work (SOW)/scope details with input from core team members involved in project executionDevelop strategic/creative briefs for all projects, obtaining client agreement, and clearly communicate vision and expectations to the core teamOversee forecasting and reporting for all assigned client accountsEnsure team compliance with client contracts, timelines, and budgetsManage, mentor, and develop assigned agency personnelReview all major deliverables to ensure quality standards and client expectations are metAttend and lead aspects of weekly client status, new project kick-offs, and project debriefs post-completionAttend client meetings, congresses, and communicate key learnings to team and clientActively participate in client presentations, selling and defending the agency's point of viewClient Core Team Roles and ResponsibilitiesPerform client core team responsibilities as neededProactively help team members carry out tasksAgree and communicate roles and responsibilities of the client core teamsOnboard, train, mentor, and support team membersRemain aware of and attentive to daily organizational tasks to ensure team and operational effectivenessWork with team members and managers to support work resourcing, prioritization, productivity, and qualityWork with team members and managers on issue resolution when neededDefine, communicate, enforce, and support operational processesManage individual team members; allocate and prioritize resources and workflowEnsure all client core teams are assigned and effectiveEnsure all client jobs are resourced and appropriately prioritizedMonitor progress and adjust appropriatelyFoster and develop collaboration among core team members to ensure innovative solutions to client needsProvide ongoing guidance regarding product strategy, decision making, and project planningIntervene on behalf of client core teams if issues arise, such as: client issues, partner issues, quality assurance, resourcing, budget issues, changes in scopeBusiness DevelopmentAssist leadership with the design and implementation of strategies and cross-selling initiativesLead strategic and tactical planning initiatives for assigned accounts according to client-defined financial calendars to secure ongoing businessEnsure that existing client revenue goals are achievedLead assigned business development opportunities and initiatives required to increase revenue to meet and exceed company goalsActively seek new business opportunities within current clients according to strategic goals and objectivesLead teams and resources to create and submit RFPs and proposals for prospective/new clientsProvide Synchrony Group cross-selling, new business development, and revenue growth for both new and existing clientsMonitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the fieldInternal and External RelationshipsLead and support key internal committees pertaining to Account Services and new business developmentRepresent the organization in an appropriate mannerBe a positive force for enhancing the work culture, consensus-building, and internal communicationsFacilitate communication between team members and clients necessary to maintain strong relationships and effective account managementResolve conflict and celebrate success; set clear team priorities; explain client/brand objectives and strategies; define success in terms of the whole teamKeep senior management apprised of critical client concerns and opportunitiesKeep senior management apprised of critical internal issues, concerns, and opportunitiesKey Competencies Effective leadership skills, with strong focus on account services, strategic pharmaceutical marketing, and businesses processesHigh level of integrity, confidentiality, and accountabilityWell-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skillsAbility to manage outcomes to win-win resolutionAbility to provide management direction and developmental support to direct reports in preparation for future positions; provide challenging and stretching assignments; push tasks down to empower others; share ownership and visibilityDemonstrated ability to manage key constituent relationshipsAble to identify key issues; creatively and strategically overcome challenges or obstaclesEffective attention to detail and a high degree of accuracySound analytical thinking, planning, prioritization, and execution skillsExpert communicator both verbally and in writingStrong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics