Producer

The Producer is responsible for the day-to-day management of video projects, as well as assisting with the development and management of other projects deemed to fall under “production” (which may include, but are not limited to: podcasts, interactive media, apps, virtual and live events) across multiple clients, therapeutic areas, and products. The Producer manages the production of video content from concept to completion. They facilitate optimal visual storytelling by collaborating regularly with core team members from Creative Services, Medical Services and Account Services teams; coordinate with clients; and liaise with external directors, editors, animators, and production teams as well as in-house animators. The Producer works with dynamic internal teams across Synchrony companies as well as external partners to (1) Direct all assigned multimedia projects from concept to completion, developing efficient workflow procedures, processes, and project management practices to deliver best-in-class solutions that exceed expectations; (2) Oversee in-house production services for all video projects, including management of external partners (eg, video production and post-production teams, studio personnel, voiceover talent); (3) Establish and monitor budgets, timelines, and other relevant aspects related to the project SOW; (4) Collaborate with manager, Senior Producers, and internal teams on content development to produce high-quality visual storytelling deliverables; (5) Assist in ensuring that projects remain aligned with clients’ strategy, messaging, and branding; and (6) Ensure best practices related to video and multimedia projects are upheld among team members. The Producer is an excellent communicator and can effectively code-switch between internal teams with varying levels of experience in and knowledge of production and external partner experts, has a solutions-oriented mindset, and feels comfortable working with cross-functional teams internally and externally.Job DutiesProject Planning and ManagementMaintain an understanding of client business, objectives, and tacticsAssist project management in developing and maintaining timelines for multimedia projects, including identification of activities, project phases, key milestones, dependencies, and resources; consult/update manager and Account Services team as necessaryInitiate requests for proposal and establish production budgets, including consultation with appropriate external partnersCommunicate objectives and scope of each project to external partnersMake recommendations to manager to help identify, evaluate, and hire best external partner for each project on a per-project basisResponsible for workflow of external partners, ensuring deliverables are on time and within budgetProactively identify and analyze any external partner–related budget and timeline risks and communicate/problem-solve with internal team as neededCollaborate with cross-functional internal teams (eg, Project Management, Account Services, Creative Services, Medical Services, Editorial Services) to ensure adherence to project timelines, scopes, and budgetsMaintain ongoing project-related communication with external partners and internal team members Build and maintain strong, collaborative working relationship with existing and potential future external partnersProvide direction to external partners and communicate feedback throughout the project life cycleAct as a liaison between Synchrony and external partners; ensure that external partners’ proposals and deliverables meet the needs of each project within budgetMaintain and adhere to established process and proceduresWork with individual members of the Creative Services, Account Services, Medical Services, Creative Services, and Project Management teams to oversee multimedia project workflowKeep up to date on progress of content development related to multimedia projects and identify and communicate potential impact on productionCreative and Account Services SupportCommunicate and collaborate with the Account Services and Creative Services teams to ensure both groups have the tools they need to execute on projectsProvide recommendations to Account Services and Creative Services related to execution, storytelling style, and visual style as needed to optimize projectReview storyboards for story flow, clarity, and timing/pacing as well as to ensure that content remains within scopeWork with manager and/or Senior Producers to provide creative solutions to meet client demands for tactics within tight timelines and budget constraintsLiaise between Account Services, Medical Services, and Creative Services to facilitate project workflow and maintain creative and strategic visionAssume a client-facing role when needed to discuss project timelines, budgets, updates, or recommendationsServe as the primary contact when responsible team members are traveling, out of the office, or unable to respond to internal or client requestsMonitor and manage production activities to ensure timely delivery of assigned products and servicesPresent work and provide rationale when needed in internal creative reviews and client meetingsAccurately incorporate and/or convey feedback, comments, and changes from cross-functional team members to internal or external production partners.Quality and Risk ControlEnsure that highest quality standards are met in multimedia production process and outputWork with Project Management to ensure that all quality control measures (eg, editorial review, graphics review) are completedInitiate and maintain electronic files for all multimedia projectsActively mitigate risk by identifying quality, budget, and timeline impactsKey CompetenciesStrong creative, conceptual, and visual story-telling skillsAbility to present ideas and supporting rationale to internal and external teams in an effective mannerProactive, solution-oriented approachHighly developed organizational skills and attention to detailAbility to coordinate and execute multiple tasks in a fast-paced environment to serve many therapeutic teams and meet project goalsAbility to master various content management systemsDesire to meet professional goals and acquire new skillsAbility to identify key issues; creatively and strategically overcome challenges or obstaclesHigh level of integrity, ethics, confidentiality, and accountabilityAbility to manage outcomes to win-win resolutionsWell-defined sense of diplomacy, including solid negotiation, conflict resolution, and management skillsAbility to interact effectively in a team environmentDemonstrated ability to manage key constituent relationshipsStrong presentation and persuasion skillsDevelops a clear point of view and tells a meaningful “story”Demonstrates effectiveness in a variety of settings and group sizes with clients, peers, subordinates, and managementConfidently expresses both data/facts and more controversial topicsCommands attention and can manage group dynamicsExpert communicator both verbally and in writingSound analytical thinking, planning, prioritization, and execution skillsEffective attention to detail and high degree of accuracyStrong time management and project management skillsAbility to work under tight deadlines and multitaskAbility to work independently; self-motivatedAbility and desire to participate and interact effectively on a teamHigh energy level and team player