Reference #: 5001004839406
Community Residential Services Site SupervisorPOSITION SUMMARY: The Program Supervisor coordinates and verifies operational and regulatory compliance of identified CRS location(s), including but not limited to the orientation and training of staff, medications oversight, medical appointments, menu compliance, fire drills, room care, outcomes implementation and documentation, physical site maintenance and resolution of vehicle maintenance and repair issues.
DUTIES AND RESPONSIBILITIES:
Participate and give input in the interview process and collaborate with the Operations Manager (OM) and Program Specialist (PS) to maintain a team of staff focused on Individual Support Plan (ISP) outcomes, program structure and client rights through ongoing support, training, and regular staff meetings
Provide timely feedback on Life Skill Associates (LSAs) and Lead LSAs job performance to the OM, and, in the moment, direction and education to the Life Skills Associates, as needed
Ensure personnel assigned to their location(s) maintain compliance with training and credentialing requirements
Provide ongoing guidance to staff regarding the daily care, instruction, and safety of individuals supported at assigned program site as outlined in the ISP
In conjunction with the OM, ensure sites operate in accordance with the organization's quality standards for safety, cleanliness, and comfort, and state licensing and accreditation standards by reviewing including but not limited to routine maintenance and cleanliness of vehicles assigned, environmental audits of physical site, staff documentation of daily shift activities and by delegating or performing corrective action plan completion and following up with site and maintenance staff accordingly
Communicate operational needs and status to Operations Manager to maximize overall efficient and effective operations of the site
In collaboration with the OM, direct LSA staff in the following to ensure:
o Accurate and safe completion of medication administration and documentation including but not limited to medical appointment follow up, processing of medication scripts, picking up medication from pharmacy, updating Medical Administration Records (MAR), accurate completion of required paperwork including but not limited to progress notes by staff for submission to program management.
o Effective utilization of petty cash to purchase items as directed by the Operations Manager
o Proper utilization of Elwyn property to maximize use of resources for the individuals
o Completion of monthly and new admission fire drills including documentation of the drills
o Execution of community outings at the direction of the Operations Manager and/or the Program Specialist (PS)
o Implementation of care plans toward individual outcomes and support for specific basic individual needs
o Completion of room care/chores and other aspects of the individual's health and safety requirements
o Support the transportation team and the OM in the scheduling of, follow through for, and transportation to, medical appointments ensuring medical appointments are kept and adequate staffing levels are maintained in order to keep appointments
Create monthly activity calendar based on individual's preferences and as required by ISPs and regulations
Communicate use of staffing resources, regarding maximizing resources to fulfill community outing requirements, as directed by the Operations Manager
Respond to contact from the community and the families of individuals in the absence of the OM
Assemble and maintain personal care books including but not limited to the client face sheet (CFS) and the care record
Organize and deliver copies of progress notes to the PS for use in completion of monthly and quarterly reports
Participate in the development and implementation of the ISP
Complete paperwork and maintain all documentation as assigned
Aid in the resolution of pr blematic situations
Assist the Operations Manager to complete MAR reviews in accordance with established Medication Administration regulations
Serve as first point of contact during assigned shift/schedule for daily and emergency situations carrying their work phone during all work times to ensure immediate communication with others
Complete required trainings to become certified as a medication practicum observer and maintain certification
Ensure census is set in electronic record and provide backup to lead LSA for census setting as needed
Report any infraction of Elwyn policies to program management
Provide on-call coverage as assigned
IMMEDIATE SUPERVISOR: Operations Manager
DIRECT REPORTS: None
CONTACTS: individuals supported, family members/guardians, community members/neighbors, monitors, medical professionals, and Elwyn employees
EDUCATION/SKILLS/EXPERIENCE REQUIREMENTS:
High School Diploma required, Bachelor's degree in business or human service field preferred
Two (2) years of experience in residential programs for people with disabilities
Experience with Microsoft Outlook, Word and Excel preferred
Ability to be flexible and adaptable in work schedules and work assignments as defined by program needs
Ability to effectively communicate both in writing and verbally
Ability to provide effective feedback, train, and delegate job assignments
Ability to perform cardio pulmonary resuscitation (CPR), medication administration and crisis intervention techniques in accordance to agency trained protocol
Demonstrated ability to work effectively as part of a team
Demonstrated ability to work independently
Demonstrated strong organizational, time management and prioritization skills
Demonstrated ability to multi-task
Must possess strong customer interaction and written and verbal communication skills
Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
Demonstrated strong attention to detail
Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
Experience using electronic client record a plus
Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record
PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.
Victoria Lane, West Chester, Pennsylvania 19380
111 Elwyn Rd, Media, Pennsylvania 19063
Full-timeElwyn is an Equal Opportunity Employer. EOE AA M/F/Vet/DisabilityWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by