Help Desk Technician - HELPD007252-00001
DESCRIPTION/RESPONSIBILITIES:
Location: Warrendale, PA - (Onsite Until Training is Complete then Hybrid)Summary:
We are looking to hire a Help Desk Technician to join our Service Desk team to provide outstanding customer support.What You'll Do:
Provide technical support to customer by listening, asking questions, researching, and troubleshooting to resolving workstation issues
Thoroughly document updates, progress, and resolutions for all tickets through closure
Improve customer knowledgebase by writing and maintaining documentation
Work towards meeting and exceeding the IT Service Desk goals as defined by the service level agreements
Assist co-workers in times of need to ensure everyone is successful and customer issues are handled timely
Communicate with your peers and other teams on major issues and escalate as needed
Identify opportunities for improvements and work towards implementationTechnical Skills:
Experience with Windows 10 / 11
Working knowledge of Office 365 to include Teams and OneDrive
Understanding of Cisco VPN configuration and connection testing
Exposure to TeamViewer and/or other remote-control tools
Familiarity with MS Entra, Azure, Intune, and Active DirectoryWhat You'll Need:
4-Year Bachelor's Degree from a University - Preferred
Minimum of 2-Years Associate Degree from a Technical School
0-2 Years IT Experience
Must have Organization and Time Management Skills.
Ability to Work in a Fast-Paced Environment.
Excellent Verbal and Written Communication Skills.
Ability to Multi-Task across Work Streams
Eagerness to learn new skills
Ability to Work with Customers of all Technical Skill Levels.
Ability to Work in a Team Environment
Capable of making every Customer Experience Outstanding
Ability to bring positive energy and fresh ideas to the team
No Certification RequiredWhat You'll Get:
We offer a "Total Rewards"package including:
Competitive compensation with incentive eligibility
Medical, dental and vision coverage
Company paid life and AD&D insurance.
Company paid short- and long-term disability.
Voluntary benefit products
401k retirement savings plan
Flexible Spending Account
Paid time off
Tuition reimbursement
Employee Assistance Program (EAP)Vector Security is a Drug-Free WorkplaceVector Security is an Equal Opportunity EmployerAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)