Reference #: FUNDS011874
Description:This Funds Transfer Processor will be responsible for daily processing ACH transfer activity including incoming and outgoing transfers. The processor will also be responsible for processing wire transfer activity including incoming and outgoing transfers. This individual answers calls, resolves exceptions, and researches and responds to ACH and wire related inquiries received from clients, business partners, other banks or financial institutions.
This position is eligible for a shift differential.ESSENTIAL FUNCTIONS:
Process all incoming and outgoing ACH transfers accurately and within established service level agreements while strictly adhering to all bank policies and procedures
Process all incoming and outgoing wire transfers (Domestic, International USD and International Foreign Currency) accurately and within established service level agreements while strictly adhering to all bank policies and procedures
Ensure all ACH and wires have been properly processed and all due diligence requirements have been performed
Adhere to risk management procedures and practices for department first line of defense activities
Investigate and escalate suspicious or fraudulent claims in accordance with policies
Set up ACH/Wire customers and scans documentation
Ensure compliance with all established Federal Regulations for ACH and wire transfers (OFAC, BSA/AML, Dodd-Frank, etc.)
Perform all operational support duties within the Funds Transfer Department
Reconcile (daily) all ACH systems, wire systems and teller transactions relative to wires and ACH
Respond to customer or business partner inquiries with exemplary customer service in the established timeframe
Participate in job specific training
Ability to work flexible and late shift hours
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Knowledge of ACH transfer policies and procedures
Knowledge of Wire transfer policies and procedures
Knowledge of appropriate ACH processing, core, teller and documentation storage systems
Knowledge of appropriate Wire processing, core and documentation storage systems
Knowledge of accounting, balancing, banking and electronic transaction processing
Ability to work on multiple tasks without compromising quality
Ability to resolve issues with assistance from management
Ability to look for ways to help customers without introducing risk to the bank
Ability to manage time and meet deadlines in a dyn mic and complex environment, while minimizing risk to the bank and maintaining the highest level of customer service
Ability to work flexible hours
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.,
Education:
High School Diploma or equivalent preferred
Work Experience:
2 - 3 years ACH processing, accounting, operations, or other directly related bank experience preferred
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesHow to apply:Click Apply Now, select a résumé, then click Continue. Proceed to final screen using Employer's follow-up instructions for completing the application on their website.