About UsVertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.Job DescriptionThe Customer Service Representative provides customer support by problem solving and troubleshooting and responding to external or internal user requests via phone, chat or email.Responsibilities
Provide client support on a wide range of items.
Respond to external or internal user requests for service and determine nature and extent of support needed.
Respond to client issues of all kind via phone, chat and email.
Provide both "Tier 1" and "Tier 2" level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.
Investigate error messages and determine resolution.
Train users in startup, basic, and advanced use of our websites.
Responsible for handling all aspects of incoming communication and working along with other departments for follow up/direction.
Investigate issues to determine the proper department for resolution.
Provide timely and accurate information to incoming client requests.
Process client orders/changes according to established department policies and procedures.
Required Skills
Excellent time management and organizational skills
Proficiency in M.S. Office Suite including Outlook, Word, and Excel.
Communicate well both orally and written.
Must be detail oriented
Must have strong telephone skills
Educationa
A high school diploma or GED is required.
BenefitsVertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
Medical, dental and vision coverage with spouse/family coverage options
401K plan with generous company match
Flexible spending accounts
Voluntary insurance coverage plans (life, disability, etc.)
Paid lunch breaks
Paid time off
Paid holidays
Paid training program/ Internal employee development
Overtime options available
Casual dress code
Flexible work schedules
On-site Employee Gardens - plants & flowers provided
RushBus scheduled service from Septa Bus Route 22 and Regional Rail
Employee referral bonus program
Discounts through partnerships & neighborhood business programs
Additional InformationAll candidates are subject to a drug test and a background screening.EOE M/F/Disabled/Veteran