Position Purpose:The IT Support Center Support Specialist plays a key role in providing technical support to the Veolia business units. This position acts as a single point of contact for resolution of technical support issues and requests that come in via telephone or email. The IT Support Center Support Specialist will interface with all aspects of each business unit at all levels within the organization.Primary Duties /Responsibilities: Responsible for answering incoming Support Center inquiries via telephone & e-mail with a goal of 90% first contact resolutionTroubleshoot and resolve any and all issues related to computer hardware, operating systems, company-approved applications,Implementing software and hardware updates and upgrades in compliance with the Veolia Network Operations Center guidelinesNetwork Monitoring – following up on any incidents and involving other resources as appropriate.Organize and prioritize a regularly changing workload with minimal supervision.Assist in the development and maintenance of Support Center documentation as needed.Report any support trends to the IT Service Manager.Technical intermediary between Veolia employees and Network Operations Center staffServe as a backup for the Equipment Setup team, doing PC setups, software installs & printer setups as needed.Research and testing of new technologyOccasional travel to offsite locationsWork Environment: Sitting at a desk and using a computer/keyboard/mouse for extended periods of time along with
answering telephones