Clerical Assistant 2 - Washington CAO - (LIHEAP-Seasonal)

Clerical Assistant 2 - Washington CAO - (LIHEAP-Seasonal)Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4625737) ApplyClerical Assistant 2 - Washington CAO - (LIHEAP-Seasonal)Salary$35,306.00 - $51,932.00 AnnuallyLocation Washington County, PAJob TypeCivil Service Seasonal Full-TimeJob NumberCS-2024-91522-00102DepartmentDepartment of Human ServicesDivisionHS Washington CAO HdqOpening Date08/21/2024Closing Date9/4/2024 11:59 PM EasternJob Code00102Position Number5059241UnionAFSCMEBargaining UnitA1Pay GroupST03Bureau / Division Code00210630Worksite Address167 N Main StCityWashington, PennsylvaniaZip Code15301Contact NameKrista CarusoContact [email protected] / DivisionDepartment of Human Services - Office of Income Maintenance - Washington County Assistance Office

Description

Benefits

Questions

THE POSITIONAre you searching for a rewarding career in public service? Do you want to make a difference in the lives of the people in your community? If you do, consider a Clerical Assistant 2 position in the Department of Human Services. Apply today to join our team! DESCRIPTION OF WORKThis is a limited term wage Clerical Assistant 2 position assigned to Low Income Home Energy Assistance Program (LIHEAP). This position is responsible for performing clerical functions related to the LIHEAP (Low Income Heating Energy Assistance Program) administered by the Washington County Assistance Office. In this position you will perform a wide range of clerical duties, which will enhance staff members ability to provide quality services to the citizens of Pennsylvania. You will engage in a variety of clerical and general office duties by following office procedures and using relevant systems. Clerical Assistant 2s interact with the general public in a courteous and professional manner both in person and via telephone. You will utilize basic computer skills to perform various office functions including data entry, customer service, scanning, imaging, filing, answering phones, and processing mail and voice mail. Job duties are carried out under the general supervision of a Clerical Supervisor.Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PDNEOGOV.asp?p=50569241) Work Schedule and Additional Information:

Seasonal full-time employment

Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch

This position may require travel and overtime as needed.

Free parking at this facility.

DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment.

Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.

Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $35,306 (before taxes).

You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONS Minimum Experience and Training Requirements:

Six months as a Clerical Assistant 1 (commonwealth title); or

Graduation from high school;or

An equivalent combination of experience and training.

Other Requirements:

You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

Hiring preference for this vacancy may be given to candidates who live within Washington County. If no eligible candidates who live within Washington County apply for this position, candidates who reside in other counties may be considered.

You must be able to perform essential job functions.

Legal Requirement:

A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

Your score is valid for this specific posting only.

You must provide complete and accurate information or:

your score may be lower than deserved.

you may be disqualified.

You may only apply/testoncefor this posting.

Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !Health & WellnessWe offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.Compensation & Financial PlanningWe invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life BalanceWe know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities. Values and CultureWe believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.Employee PerksSometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.Eligibility rules apply.01 CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

Yes

02

WORK BEHAVIOR 1

Sorts, files, and retrieves documents.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

I have experience sorting, filing, and retrieving documents. I sorted documents and filed them using a specific system to keep them organized. I retrieved documents/files as needed.

I have experience sorting documents and filing them using a specific system to keep them organized; OR I have experience retrieving documents/files.

I have NO experience related to this work behavior.

03

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

The type(s) of filing systems utilized (alphabetic, numeric, geographic, subject, chronological, color coding, etc.)

The actual duties you performed

Your level of responsibility

04

WORK BEHAVIOR 2

Enters information into the computer.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

I have experience entering information into a computer, verifying the accuracy of the information, and formatting it according to established standards.

I have experience entering information into a computer and formatting it according to established standards. I was NOT responsible for verifying the accuracy of the information.

I have experience entering information into a computer using previously formatted documents or templates.

I have NO experience related to this work behavior.

05

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

The type(s) of data you entered into the computer

The actual duties you performed

Your level of responsibility

06

WORK BEHAVIOR 3

Greets visitors, answers telephone inquiries, and responds to emails to provide assistance or information regarding inquiries. Forwards complicated inquiries to other staff for follow-up.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

I have experience greeting visitors, answering phone calls, and responding to emails from external contacts, providing assistance on information on inquiries, and forwarding complicated inquires to other staff for follow-up.

I have experience greeting visitors, answering phone calls, and responding to emails from other internal staff members or occasionally from external contacts; however, answering phone calls and responding to emails from external contacts was not a routine function of my job.

I have NO experience related to this work behavior.

07

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

How often you answered calls and from whom

The types of emails you responded to (from internal staff or external customers)

The actual duties you performed

Your level of responsibility

08

WORK BEHAVIOR 4

Operates office equipment.InstructionsFrom the list below, please select all of the office equipment you have experience in operating.

Computer

Printer

Copy Machine

Fax Machine

Scanner

Postage Machine

None of the above

09

In the text box below, please list the name(s) of the employer(s) where you gained the experience you claim with office experience. If you indicated you have no work experience operating any of the equipment, type N/A in the box below.

Required Question

AgencyCommonwealth of PennsylvaniaAddress613 North StreetHarrisburg, Pennsylvania, 17120Websitehttp://www.employment.pa.gov