Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryResponsible for driving the mission critical priorities of the Freedom Region through employee-first customer service, operational efficiency and excellence, and driving strategic programs and projects. This position will work with HR and business functions to support data analytics and reporting related to compliance, business initiatives, and identification of trends or potential areas of improvement. The Sr. Manager of HR Operations ensures and improves the performance, productivity, efficiency, and profitability of departmental and organizational operations through the provision of effective methods and strategies. This leader is the strategic HR Business partner to the New England Region CFO and the Finance, Supply Chain and Logistics organization. This critical role is responsible for participating in the development of the New England Region goal and objectives, tracking forward progress, and signaling the need for adjustments as trends indicate. This Sr. Manager contributes to the development of the organization's business and people strategies, interpreting and supporting its objectives to align our goals to desired outcome(s). Strong leadership, strategic thinking and expertise in building and improving relationships are essential. The Sr Manager will need to analyze complex situations, make strategic decisions, solve problems and effectively execute in practical situations.Job DescriptionCore Responsibilities
Drive operational excellence and efficiency by iterating processes based on qualitative and quantitative feedback and insights; leverages and improves existing projects and programs.
Recommends new approaches, policies and procedures to maintain efficient and effective services.
Manages direct reports. Ensures compliance with state, local and federal guidelines and policies to protect the business and it's employees.
Effectively use technology to drive meaningful change through real time analytics & data monitoring.
Ensures complex employee, manager or business scenarios are analyzed and effectively communicated to key stakeholders.
Delivers monthly HR/SLT Ops Review material using executive-ready dashboards creating the relevant and appropriate stories of the New England Region HR Strategy.
Create and administer robust Workforce Planning data packages that allow HR Business Partners to quickly and efficiently facilitate WFP sessions.
Facilitate HR staff meetings and HR all-team meetings. Tracks progress to HR goals, objectives, and team learning/growth initiatives. Lead HR initiatives for the New England Region.
Partners with management to ensure strategic HR goals, policies and programs are aligned with business initiatives.
Administers compensation programs and assists in job analysis, job evaluation and performance management to ensure compliance with division guidelines.
Actively monitors and uses metrics and trends to determine where long-range (3-5+ years) process, people, and operational improvement opportunities exist.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience10 Years +Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.