About UsEnvinityis dedicated to reducing carbon footprints and energy costs for our clients through innovative and sustainable solar energy solutions. We are committed to excellence, customer satisfaction, and the professional growth of our team members. Join us in our mission to decarbonize our built environment.Solar Service Technician IPosition: Full TimeLocation: State College, PAJob Summary:The Solar Service Technician I is a mid-level position tasked with monitoring and maintaining our existing solar photovoltaic customers. Candidates should have 3+ years of experience in the solar trades, electrical trades, or relevant fields requiring troubleshooting knowledge. This field-based role focuses on job site execution, adhering to National Electrical Code standards, and following direction from the Service Manager. This position involves residential and commercial contracting work, effective communication, strong organizational skills, and a willingness to travel overnight.General Job Tasks:
Monitor and maintain solar energy systems to maximize efficiency and output.
Set performance improvement goals to ensure clients receive full benefits from their solar installations.
Provide exceptional customer service by promptly addressing inquiries, scheduling appointments, and ensuring clear communication throughout the service process.
Maintain accurate records of service appointments, payments, and warranty claims in designated software (e.g., Solve 360).
Manage the submission of warranty and RMA claims to solar equipment manufacturers.
Lead system commissioning for residential and small commercial projects.
Perform onsite troubleshooting procedures following manufacturer's instructions.
Plan and execute the removal and reinstallation of solar components.
Develop estimates and proposals for clients using Microsoft Office.
Complete service paperwork neatly and clearly; obtain client sign-off and payments.
Participate in process improvement initiatives to enhance service efficiency and effectiveness.
Maintain a list of customer sites monitored for potential service needs.
Strive for technical excellence by staying updated on industry best practices, attending relevant training, and earning necessary certifications.
Assist in the installation of solar photovoltaic systems in accordance with codes and company standards.
Adhere to schedules and budgets for project activities under the direction of the Service Manager.
Perform physically demanding tasks, such as digging trenches or moving/lifting heavy objects (up to 50 lbs.).
Maintain Envinity standards of quality control, client communication, and satisfaction.
Represent Envinity in a courteous, punctual, and professional manner.
Work collaboratively with an installation team of 3 to 4 people.
Utilize company-provided communication tools.
Commit to safe working practices, adhere to company safety policy, and maintain a clean job site and vehicles.
Participate in site hazard reviews and follow established safety rules and regulations.
Report near misses and incidents to the site manager and complete incident report forms.
What Makes a Good Candidate:
Experience in the solar, electrical,HVAC,or general contracting industry.
Comfortable using computers, Microsoft Office, and handheld devices for commissioning and troubleshooting system components.
Excellent written and verbal communication skills.
High level of knowledge in building and electrical codes.
Willingness to travel several days per month. Some overnight travel may be required.
Ability to perform physically demanding activities such as climbing, lifting, balancing, walking, stooping, and handling materials.
Comfortable working at heights and on ladders.
Patience for long telephone holds and conversations with technic l support agents.
Experience driving vehicles or mechanized equipment.
Support of Envinity's purpose (Decarbonize our Built Environment) and Core Values (SIMPLY Envinity - Sustainable; Impassioned leadership; Mindful, open & honest; Playfully productive; Look out for others; Yearn to learn).
Pay and Benefits:
Competitive wages based on experience ($22.00/hour to $26.00/hour).
Retirement plan with 3% company match.
Health, vision, and dental insurance.
Paid time off in accordance with company policy.
Rollover paid time off in accordance with company policy.
Eight paid holidays per year.
Signing bonus to support the purchase of basic tools.
OSHA 10 certification required prior to starting field work.
How to Apply:Submit your resume and cover letter to [email protected] with the subject line "Solar Service Technician I Application"Envinity is an inclusive, equal opportunity employer. Our goal is to hire great humans regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status; or other characteristics protected by law.Envinity are contingent upon successfully completing motor vehicle and criminal background checks. Envinity is an at-will employer