General Manager, IE

The General Manager, IE is accountable for all aspects of the operations and financial performance of the assigned Industrial Services laboratory including financial P&L, operations, revenue generation, employee management and service excellence.Accountable for Health, Safety and Environment of personnel and the enforcement of all regulations as per the Company Health and Safety Manual, and the immediate reporting of any health, safety or environmental incidents, accidents or concerns to the Manager/Supervisor and H&S department for action.Accountable for achieving the operational KPIs and objectives established by the VP, Industrial Services.Responsible person to ensure services are performed in accordance with federal and local regulations.Accountable for the delivery of product test data to achieve Client Satisfaction by maintaining production and specified turnaround targets.Monitors production of each department and ensures optimum staff levels/shifts to achieve SGS standards for production, quality and financial performance.Reports turnaround times and manages to goal of 100% on time delivery.Manages labor ratios, adding and reducing staff where workload and financial performance warrant.Monitors and reports weekly projection status (#samples processed/personnel). Maintains production targets and takes proactive measures to sustain these targets.Regularly meets with customers to determines opportunities and drive revenue growth.Promotes the image, capability and integrity of the company to the clients.Maintains high quality standards through strict adherence to group, regional and country policies, procedures and standards.