Field Service Technician

This is a hybrid position where time will be split between the office and travel to customer sites. Primary travel is domestic, but global travel is to be expected. In the office, FST responsibilities consist of responding to technical support emails and phone calls from customers. In the field, responsibilities consist of commissioning, training customers, troubleshooting, and maintaining mechanical and rotating equipment at customer locations. When not traveling, office time may include refurbishing compressors/parts, evaluating compressors, performance testing of compressors, preparing spare parts for field service shipments, and other assembly duties as assigned.Logging and responding to customer support inquiries.Troubleshooting by phone or email to determine which parts and services the customer requires.Generating sales quotes for parts and services.Interfacing with engineering, spare parts department, and operations to resolve production/engineering issues and expedite part orders.Understanding the assembly, operation and maintenance of the full PDC product line of diaphragm compressors.Scheduling and arranging self travel to customer sites.Performing mechanical/electrical work at site to install/repair parts and equipment.Ensuring customer requests are resolved before leaving site, or have established a plan to do so.Capturing operational data, repair photos, and service notes to generate comprehensive service reports once the field work is complete.Completing detailed expense reports and submitting for approval.Uploading service reports, sending to customers, and following up after to ensure all needs were met.other duties as assigned