Reference #: 24105
Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter's high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter's wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing.Commercial Quality Assurance SpecialistThe Commercial Quality Assurance Specialist will
Collaborate with cross-functional teams to understand data requirements and provide relevant insights to improve performance in critical customer facing metrics. Design and generate reports and dashboards to communicate findings effectively for review with the executive team.
Conduct root cause analysis and makes recommendations to improve business processes ultimately leading to improved customer satisfaction.
Pull and aggregate data from various sources to extract meaningful insights, ensuring accuracy and completeness. Review and clean datasets to eliminate errors and discrepancies, maintaining data integrity.
Responsible for design, implementation and maintenance of global Commercial Center which provides commercial training information (product portfolio, manufacturing processes), reference materials, internal network and contact lists, account management documentation, and personal development information (Customer Service career model, training manuals and external training courses) for use by the global commercial organization.
Designs and implements team sites on SharePoint for cross-functional needs and process improvement for all auto-mated workflows, document management requirements, and Lotus Notes elimination for processes required for Contract to Cash and interfaces and overlap across all other necessary cross functional areas (Planning, Technical, Manufacturing, Logistics, Quality, Field Sales, Customer Service, BU).
Leads customer campaigns to establish electronic interfaces and document management (including acknowledgements, certifications, bill of lading, invoices) to improve timeliness of information provided to customers. Identifies system requirements to meet electronic initiative design, goals, and on-going maintenance.
Perform all other duties and special projects as assigned.Requirements for the Commercial Quality Assurance Specialist
High School Diploma Required. Two- or Four-year degree in business, finance/accounting, sales/marketing, or related field preferred.
5+ years of experience with commercial, transactional systems, document management, workflow design, and process improvement.
Strong background in data analysis with the ability to extract, review, clean, and report data from diverse sources.
Strong data research and mapping skills
Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.).
Knowledge of Root Cause Analysis, key performance indicators, and dashboards.
Excellent verbal and written communication skills.
Ability to work independently and with minimal supervision.
Strong goal, results, and detail orientation.
Strong relationship building skills.Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.Carpenter Technology Corporation's policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available re ardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.