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Position Summary:
Responsible for the daily shift operations of the Transportation
Support Services (TSS) call center. Ensure department is staffed
adequately to business demands. Resolve any issues that impact daily
operations and ensure that team meets established department goals.
Schedule: 3rd Shift 10pm-6:30am Wednesday - Saturday
This position supports a 24/7 operation and flexibility to work
weekends and holidays are required.
Additional Benefits:
Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401K
Associate Referral Program
Our associates also enjoy numerous associate discounts and
opportunities to grow with the organization!
Major Responsibilities:
Monitor team productivity and performance.
Ensure proper staffing requirements are met daily for TSS.
Keep team motivated to achieve department goals and targets.
Provide follow up to internal and external customer requests through
email and by phone.
Coach coordinators/assist in resolving escalated customer service
issues.
All aspects of performance management for coordinators: to include
interviewing, hiring, planning, assigning and directing work,
appraising performance, and corrective counseling.
Work on department initiatives, implement innovative methods, ideas,
and programs to improve team performance, increase customer
satisfaction, and meet department goals.
Other projects as assigned by the manager.
Qualifications:
2-4 years related functional experience, such as Logistics,
Operations, Driver supervision, customer service, or call center
High School Diploma or equivalent required, Bachelor’s Degree
preferred.
Must have ability to connect and build rapport and relationships with
associates and external customers at all levels
Must have ability to work efficiently with time management and
organizational skills
Strong written/oral communication skills and the ability to actively
listen are required
Ability to manage through a problem and think and make decisions
independently
Ability to drive process improvement and lead change
Advanced computer skills including Microsoft Word, Excel, Outlook and
PowerPoint required
Regular, predictable, full attendance is an essential function of the
job
Willingness to travel as necessary, work the required schedule, work
at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening required
Physical Requirements:
The physical and mental demands described here are representative
of
those that must be met by an associate to successfully perform the
essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions.
The associate will be required to: read; communicate verbally and/or
in written form; remember and analyze certain information; and remember
and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be
required to stand, walk, and sit. The associate is frequently required
to use hands to touch, handle, and feel, and to reach with hands and
arms. The associate must be able to occasionally lift and/or move up to
25lbs/12kg.
Specific vision abilities required by this job include close vision,
distance vision, peripheral vision, depth perception and the ability to
adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics is a wholly owned subsidiary of Penske Truck
Leasing.
With operations in North America, South America, Europe and Asia,
Penske Logistics provides supply chain management and logistics
services to leading companies around the world. Penske Logistics
delivers value through its design, planning and execution in
transportation, warehousing and freight management. Visit
www.PenskeLogistics.com to learn more.
Job Family: Operations
Address: 100 Kachel Boulevard
Primary Location: US-PA-Reading
Employer: Penske Logistics LLC
Req ID: 2330015
To apply for this position, please CLICK
HERE
Vacancy caducado!