Vacancy caducado!
- The Cloud Services Delivery Manager is responsible for leading the team handling the Engineering and Operating of the PaaS Virtualization solutions of GIO.
- This includes the Architecture of the solution and its implementation and support throughout the run chain (incident and problem management, change management, supplier management, configuration management, and release management).
- Understanding business and technical requirements to develop specifications using
- Managed Platform as a Service (PaaS) using Citrix Virtual Apps & Desktops and AWS Workspaces & Appstream
- Citrix Application Delivery Controller (ADC) / NetScaler
- Citrix Studio, Storefront, Delivery Controller, Director, Universal Print Server
- Citrix Virtual Apps and Desktops
- AWS Appstream and Workspaces
- Thin Client and Zero Client devices
- AWS cloud, Citrix cloud, Azure cloud, Active Directory, DNS, Windows Server 2012 or newer operating system environments, network, and infrastructure systems
- Engineer solutions for new systems and enhancements to existing systems.
- Drives up-front planning, scheduling, and successfully deploying releases to production environment in a controlled and systematic way so as to meet service levels and avoid any impacts on existing services
- Ensure that an overall approach for service validation is defined at the outset of all solution delivery projects
- Ensure appropriate operational service documentation is created & accepted by stakeholders prior to the introduction of a new service
- Develop service readiness & risk plan & ensure that transition risks are identified and mitigated
- Plan, direct and coordinate service validation process activities
- Coordinates efforts and roadmap elaboration with other GIO Hubs towards global synergies and convergence of virtualization services
- Manage the day-to-day supplier performance and service issues
- Track and analyze SLAs and KPIs
- Ensure Activities are performed by following Group Safety procedures
- Manage, develop and lead a team of Solutions Experts
- Allocate capacity to right activities & plan for additional resources required
- Manage, coach, and mentor team members. Provide specific, timely, and constructive performance feedback
- Establish vision, direction, and specific objectives for team efforts; encourage collaboration
- Follow HR policies and procedures in people management activities
- Manages skills development
- Bachelor’s degree in Computer Science, Management Information Systems or other relevant area (or equivalent experience)
- 3 - 5 years of Citrix experience in IT Service
- 3 - 5 years of Supplier relationship management
- 3 - 5 years Team management, including large outsourcing teams
- Experience including hands-on with Windows Operating Systems and Virtualization
- Proficiency including hands-on experience in implementing, deploying or supporting Citrix Virtual App and Desktops
- Extensive and Proven working experience with at least 5 of the following: Windows Server (2003, 2008, 2012, 2016, and above), VMware, Microsoft Active Directory, DNS, VPNs, VEEAM backup & replication, Firewalls, Routers
- Experience managing TCP/IP, DNS, DHCP, services in enterprise infrastructure
- Strong background with Roaming Profiles, Group Policy, Active Directory
- Knowledge of AWS and Azure Cloud environments
- Knowledge and experience with IP networks, servers, SANs and other infrastructure
- Citrix Virtual Apps Service on Microsoft Azure (CC-VAD-MA) certification is optional
- Citrix Certified Professional - Virtualization CCP - V certification is optional
- Citrix Certified Associate - Virtualization CCA - V certification is optional
- Good understanding of the architecture of the IT production system and how it works
- Good understanding of service management tools for event management, provisioning, and monitoring
- In-depth knowledge of production methods and standards (ITIL)
- Incident Management
- Change / Request Management
- Problem Management
- Knowledge of asset management
- Experience of assets and logical CMDB methods.
- In-depth knowledge of ITSM with a preference to Service Now
- Proficiency in managing service providers, outsourcing companies
- Fluency in English mandatory in a multicultural environment. French or Spanish is a Plus
Vacancy caducado!