What you will do
Ensures all associates comprehend and execute safe work practices by performing regular safety observations and having regular safety discussions
Identifies and resolves safety issues within department; completes safety observations; addresses safety issues escalated from associates
Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations
Communicates clear expectations for associates and provides timely and constructive feedback
Monitors and manages associate performance, ensuring that associates are executing assigned tasks accurately and as scheduled
Determines the daily workload (production volume) for department as established by the facility and corporate support; monitors inventory movements in the facility frequently throughout the day
Monitors the flow of inventory in the facility frequently throughout the day
Monitors staffing needs for department/shift and adjusts work to be accomplished on the shift according to available resources and skill sets
Conducts shift briefing, including safety topics, upcoming events and demand for the day
Expedites receiving, picking and shipping of priority product (e.g., Special Order Express (S.O.E.) or Special-Order Sales (S.O.S.))
Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents; completes accident reports for associate injuries
Directs resolution to equipment issues (for example, replace failed equipment or contact Maintenance)
Identifies and assists in implementing process improvements or new processes launched from corporate
Prepares shift turnover documentation
Mentors and builds relationships with associates, recording planned encounters when needed, and completing annual reviews
Holds associates in department accountable to expected behaviors and performance levels
Works with associates to build a work environment of engagement and inclusion
Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks
Participates in the process of hiring talented individuals for the team
Sets goals and communicates clear expectations for associates and provides timely and constructive feedback
Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels
Provides resources and support to associates as needed
Communicates effectively with associates regarding business objectives or current issues
Sets associates up for success, helping them achieve or exceed key performance indicators, including safety, performance and budget targets; records daily performance metrics
Provides associates with coaching and meaningful developmental opportunities and prepares associates for upward promotion if interested
Approves off standard hours for associates; ensures accurate accounting of performance for work team
Discusses and resolves issues with and between associates
Responds to incidents or injuries and ensures first aid response takes place as needed
Interviews and assists HR in the hiring of personnel; initiates job requisitions to maintain target staffing levels
Ensures associates receive proper training
Helps associates on the team transition through change
This position manages/supervises people
Required Qualifications:
Bachelor's Degree Supply Chain Management, Transportation, Industrial Engineering, Business, or related field OR 4 years of experience in distribution center/warehouse operations or related area
Preferred Qualifications:
Experience building a culture of safety among subordinates and peers
Leadership experience with direct report responsibility
Experience mentoring and coaching others
Experience monitoring the work of others to ensure quality
Experience working with and communicating to leadership all levels of the organization
Previous leadership roles in other Lowe’s supply chain facilities, or leadership roles in Corporate-led initiatives
Experience with software applications such as Microsoft Office and/or a Warehouse Management System
About Lowe’sLowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.