Full Job DescriptionJob#: 2034674Job Description:Apex Systems is working with our large government client in search of a Technical Business Analyst! For immediate consideration, please send resumes to[emailprotected]Job Description: We are seeking a highly skilled and motivated Technical Business Analyst (TBA) to join our dynamic team. The ideal candidate will have a strong technical background, excellent analytical skills, and the ability to translate complex business requirement, tolling and non-tolling, into technical specifications. As a Technical Business Analyst, you will play a crucial role in bridging the gap between our Development and Operations teams, ensuring the successful development and implementation the UBOS while ensuring it meets our customers needs. We have several TBA openings, each with somewhat specific focus areas. We are also seeking multiple levels of TBA, from mid-level to Sr. level leaders able to lead technical teams during Business Process re-engineering through development and ultimately to deployment and post deployment support and continued enhancement.Technical Areas include:Account Management
All aspects related to tolling and non-tolling (over dimensional permits, disabled vehicles, etc.) account opening, maintenance, and closing via all channels.
Correspondence
All aspects related to tolling and non-tolling customer communications, via all channels. Includes but is not limited to layout and generation of the communications through all channels and often a mix a channels.
Inventory Management
All aspects related to inventory management, primarily of tolling transponders issued gift certificates from analysis to support ordering to all aspect of life cycle to disposition.
Case Management
All aspects related to tolling and non-tolling logging or customer related interactions, done in a case.
Reporting
All aspects related to tolling and non-tolling reporting or any / all system and customer and related functions for internal and external users of the system.
Transaction Processing
All aspects related to customers traveling on roadways, customers traveling on other agency roadways, and other agency customer traveling on roadways and assessing the correct fees for each. Non-tolling activities (permits, disabled vehicles, etc.) are also included.
Billing & Invoicing
All aspects related to the correct fiscal accounting of all transactions processed.
Collections & Toll Enforcement
All aspects related to customers not properly addressing billing and invoicing responsibilities.
Financial Posting & Reconciliation
All aspects related to ensuring the accounting of all billing and invoicing and all fiscal related matters is properly addressed.
Payments
All aspects related to defining and ultimately working to support the development of all payment solution options available to the customers to make payments via any / all of channels.
Customer Service Operations
All aspects related to operations of a back office tolling and non-tolling solution.
Customer Relationship Management (CRM)
UBOS utilized a Microsoft Customer Engagement based CRM, including customer portal. UBOS customer service agents (CSR) use the CRM to engage with customers while customers can use other channels, portal, mobile app, chatbot, IVR, etc. to self-service.
Microsoft CE CRM experience is preferred but experience with any modern CRM will be considered.
SAP S4 HANA
The fiscal general ledger is SAP S4 HANA. Modules in use include BRIM, FICA, Convergent Mediation, and Analytics Cloud. Experience with SAP and in particular the noted modules is preferred but experience with any modern ERP will be considered.
User Interface (UI) / User Experience (Ux) / Customer Experience (Cx)
UBOS will provide a best-in-class experience t customers. Much of this is determined by customer experience when they engage with the system. UI/Ux/Cx TBA expertise is required for some of the TBA positions.
Qualifications:
BA/TBA positions require demonstrated experience in at least three (3), ideally more, of the Technical Areas noted above.
Sr. BA/TBA positions require demonstrated experience in at least seven (7), ideally more, of the Technical Areas noted above.
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
Minimum of 3 years of experience as a Business Analyst or Technical Analyst in a technology-driven environment for the BA/TBA positions and 5 years for Sr. BA/ TBA positions.
Strong understanding of software development lifecycle (SDLC) and agile methodologies.
Proficiency in business analysis tools and techniques.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
Experience with data analysis and visualization tools (e.g., SQL, Excel, Figma).
Familiarity with project management tools (e.g., MS Project) is a plus