Position summary
The Dental Receptionist plays a very important role at Guru Dental Group. This position requires
customer service, clerical and administrative skills, and the ability to multi task.
Specific Responsibilities:
Patient check in
Welcome all patients to the practice with a friendly greeting and a smile
Verify correct spelling of the patient’s name, address, phone number and email address.
Verify all the new patient paper work is complete and signed.
Obtain/update Insurance information
For existing patients, ask for any changes to their demographic and insurance
information and update the patient file
Ensure patient is notified regarding HIPPA.
Remind patients of their co-pays at time of check-in and/or collect.
Let the Dental assistants know when the patient is ready to be taken back for treatment
after verifying all the information
Dress code is business attire or neat and clean scrubs
Additional duties may be assigned
Administrative skills
Answer telephones with a greeting, retrieve messages and manage answering machine
Schedule new or existing patients when they call or request an online appointment
Schedule next appointments as per the treatment plan recommended by the doctor
Verify insurance eligibility, benefit breakdown one day prior to their appointments
Monitor dashboard reports for patients who are late, or missed or broken
appointments
Check out the patients and collect and post appropriate co-pay/deductible for the
procedures
Help billing representative in sending insurance claims and updating patient ledger
Shredding protected health information
Send Insurance prior authorizations when necessary
Verify Insurance benefits at least once every six months for existing patients
Confirm appointments as per office policy
Maintain and order office supplies
Maintain a clean and professional workplace including patient entrance, waiting areas
and bathrooms
Additional duties may be assigned
Values and Ethics
Treat every team member and patients with respect and dignity
Be accountable for yourself and team members because we are representing ourselves
and also our dental practice as a whole
Welcome and treat all patients and staff without judgment or prejudice
Be enthusiastic and ready to help everyone and don’t engage in unproductive gossip
and pass time
Sincerely appreciate the patients decision to choose Guru Dental Group
Maintain a professional appearance at all times