Room Controller

What You Will Be Doing:Job DescriptionYour knowledge of the hotel and technical skills will be on display while you manage the vast and ever changing landscape of the hotel inventory. In collaboration with the Rooms Division, Revenue Management, Sales, Conference Services, Engineering and more, you will play an integral role in the planning and execution of the hotel’s daily operation. As the Rooms Controller balancing the needs of our guests, business and colleagues will be paramount to your success.Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:Consistently offers professional, engaging and friendly serviceAbility to communicate intelligently and effectively in person and over the phoneCommunicate well with other departments; Speak using clear and professional languageDevelop and maintain positive working relationships with othersListen and respond appropriately to employee concerns and questions. Address issues as they arise.Define expectations, provide feedback, holding team accountable and showing appreciationTrain, counsel, motivate and coach employees. Support team to reach common goals.Outgoing personality, comfortable approaching new peopleEnsure uniform and personal appearances are clean and professionalReport all accidents, injuries, and unsafe work conditions to the Department ManagerAnswer any questions that Royal Services & Front Office Agents may haveKnowledgeable of any ongoing or upcoming activities or events within the hotel and destinationWelcome and acknowledge all guests, anticipate and address guests’ needsWork closely with various departments to achieve successful group pre-arrival throughout stay to group’s departureRespond to challenges and obstacles with confidence, teamwork results orientation and positive attitudeBe available to assist on desk for large Check In and Checkout daysTroubleshoot, resolve, and document guest issues and concerns and make proactive changes to process for futureReview all Group ResumesAttend and engage in hotel meetings including but not limited to Resume Review, Divisional meetingsManage hotel rooms inventory to maximize revenue potentialBlock all arrivals and balanceManage hotel rooms inventory related to Rooms Maintenance Program in collaboration with Hotel Engineering departmentMaximize our brand by promoting our up sell programsCollaborate with Front Desk, Guest Services & Housekeeping to provide seamless arrival experienceCollaborate with Sales, Conference Services and Activities & Experiences team to Manage Guest room assignment for events/functionsMeet weekly/as required with Revenue Management team to discuss potential opportunities and obstaclesTake lead for special projects on property involving room managementBe aware of areas on property to avoid placing guests during lower occupancy during different times of year.Point of contact for all departments on property for rooms related questionsOther duties as assigned