Health Club and Spa Assistant Manager

What You Will Be Doing:  Provide hands on support to the Health Club & Spa Front Desk, including booking appointments, checking guests in and out of services, preparing paperwork, assisting with health club memberships and reporting as necessary.Assist in the supervision, operation and coverage of the Health Club and Spa.Oversee staff training in all aspects of the Health Club’s operations including treatment protocols, booking procedures, and customer service standards.Attend to the Health Club facility, ensuring that all safety and sanitation procedures are adhered to.Follow and enforce all departmental policies and procedures, including cleanliness, sanitation and Covid-19 proceduresAssist in the recruitment, development and training of all Health Club & Spa staff.Attend weekly and monthly Hotel meetings as needed.In Manager’s absence, make sound and conscious decisions on all operations of Health Club.Assist with product/stock ordering (ie: retail space / spa area / Fairmont Fit).Ensure the establishment and execution of all department goals.Resolve Guest and colleagues problems and complaints in a timely manner and with a sense of urgency.Provide warm, sincere and engaging service that ensures Guests feel valued.Treat each and every Guest as a unique individual.Anticipate Guests’ needs with thoughtful and personal touches.Provide direction and encouragement to colleagues, guests, and members.Tour prospective Health Club Guests and Members show Health Club facility and programs as required, including selling memberships and retail.Identify and promote new business, packages, promotions and marketing opportunities.Ensure effective communication amongst all departments within the hotel.Ensure adherence of departmental and facility policies.Other duties as assigned