Vacancy caducado!
Purpose:Are you willing to provide top-notch customer service to our patients? UPMC's Revenue Cycle Patient Access department is hiring a casual mobile Emergency Department Patient Access Representative. Casual employees are scheduled based off of the availability they provide to the department. Employees are required to provide a minimum of 16 hours of availability every 2 weeks, as well as at least 1 weekend shift per month. Additionally, the employee must work a minimum of 8 hours every 2 weeks. Candidates interested in this position must be willing to travel to all UPMC Emergency Departments throughout Allegheny County and Cranberry depending upon coverage needs. Since this position works in the Emergency Department, the departments are open 24/7 for a variety of shift opportunities.The Emergency Department Patient Access Representative works at the front desk and bedside to provide outstanding customer service as a first point of contact for incoming patients in our emergency departments at UPMC. They are responsible for performing patient registration, updating demographic information, insurance verification, obtaining consent form signatures, and collecting co-payments, among other duties, all alongside clinical staff.If you are up for the challenge, apply today!Responsibilities:
Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy
Generate and complete all applicable forms and necessary communications.
Obtain applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
Facilitator of financial gatekeeping with clinical partners.
Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
Central Resource for all ADT registration and problem resolution during evenings, weekends, and holidays.
Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
Proper patient identification to start clinical record.
Work independently to perform a timely patient interview and registration for services at the bed side.
Obtain or update necessary demographic and insurance related information.
Confirm insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
Counsel patients regarding insurance coverage and expected financial liability.
Collect and record patient payments including co-payments, co-insurance, and deductibles on the day of service.
Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
Support and contribute to UPMC service excellence mission and abide by all UPMC departmental policies, procedures, goals, and values in the process of performing all job responsibilities.
Incorporate acts of dignity and respect in daily interactions.
Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
Completion of high school diploma or equivalent.
Excellent interpersonal, written and verbal communication skills are required.
Two years of experience in a medical, billing, fiscal, or customer service function is preferred.
Experience with personal computer-based applications and other various office equipment, and proficient typing skills.
Medical terminology and third party health care coverage experience preferred.
Initiative to work productively with minimal supervision.
Able to work well under pressure.
Licensure, Certifications, and Clearances:
Act 31 Child Abuse Reporting with renewal
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
Vacancy caducado!