Director of Operations

What You Will Be Doing:  Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary)Provide leadership that engages and motivates our team of exceptionally guest oriented HeartistsEnsure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North & Central America.Direct operational needs to ensure compliance with the hotel’s Annual Budget and 5 Year Strategic PlanProvide coaching; leadership development; and goal setting with hotel department headsAssist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives thereinEnsure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achievedPlay a lead role in yield management for Rooms, Food & Beverage and SpaBe a key player in redevelopment and capital projects from an operations viewpointEnsure the implementation and delivery of all Fairmont StandardsHandle all guest concerns and ensure effective follow up thereofAssist in Labor Management and the maintenance of productivity levelsFollow up on all guest comments, responding to any guest complaints or requestsApprove with the Director of Finance, all contracts (i.e. cleaning, maintenance & repair, telephones, etc.)Provide active leadership role in the culture of Health and Safety and accident preventionAct as hotel champion and culture leader in hotel committeesOversee services rendered to The Residences (condo board association).Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive TeamPlay a key role and lead change management for Rooms and Food & Beverage initiativesAssume the responsibilities of the General Manager in his/her absence