Job Description:
We are looking for a motivated Call Center Representative to handle inbound and outbound calls in our Pittsburgh office. This role is critical in providing excellent customer service, addressing inquiries, and resolving issues in a timely manner. The ideal candidate will have strong communication skills and the ability to work well in a fast-paced environment.Responsibilities:Answer inbound calls and respond to customer inquiries.Make outbound calls to follow up on service requests and provide updates.Address customer concerns and troubleshoot problems effectively.Maintain accurate records of customer interactions in the system.Provide detailed information about company services and policies.Collaborate with other departments to resolve customer issues.Meet performance targets related to call handling, customer satisfaction, and quality assurance.