Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst Sr. - Commercial Card within PNC's Treasury Management organization, you will be based in either Pittsburgh, PA or Birmingham, AL.The Commercial Card Business Systems Analyst Sr. is responsible for meeting the current + future platform needs for our card & expense management solutions. The position will define and perform highly complex analytical systems development tasks. The position requires an individual who can monitor, manage, and assist in the development and implementation of Commercial Card capabilities within its platforms. Support in data collection within the systems and other strategies that optimize client experience and the efficiency and quality of data; acquire data from primary or secondary data sources and maintain stability in the Commercial Card platforms. The position will identify, analyze and interpret trends or patterns in complex data sets and create and maintain technical documentation for various systems, services and business processes; including database and reporting procedures.Candidates for this position must demonstrate technical proficiency for the Commercial Card platforms, provide data analysis and report creation. Will need to be able to communicate with all levels of staff, provide decision making based on results driven data. Possess the ability to manage multiple projects in multiple functional areas simultaneously. Must demonstrate flexibility and adaptability to adjust to changing needs in evolving situations. Develop, modify, maintain and support custom reports for both ad-hoc and ongoing needs. Work closely with management to prioritize business and information needs. Locate and define new process improvement opportunities. Work with MIS on support and maintenance issues that may include specification design and development oversight, as well as testing and integration within other applications. Coordinates the functional requirements with business management and the technical solutions with systems personnel to determine the most cost effective solution. Assist in designs in their programs/platforms, screens and reports necessary to fulfill the information needs of the business unit. Analyzes and approves program specifications, code and design of reports and routines necessary to support reporting. Writes complex test plans, supervises and performs tests of new systems and modifications to existing systems. Performs special projects as assigned.Job Description
Participates in analyzing business requirements and production specifications for changes made to technology applications.
Formulates and defines the system scope and objectives, based on user needs and business processes .
Directs business process improvement projects for internal business groups, aiming to improve business results .
Identifies and documents all system constraints, implications and consequences of various proposed system changes .
Provides recommendations for addressing and resolving business issues, for a specific business group .
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
CompetenciesBusiness Assessment – Knowledge of the activities, tasks, practices and deliverables for assessing and documenting business opportunities; ability to assess the benefits, risks, and success factors of potential applications.Business Process Modeling – Knowledge of the activities, tasks, deliverables and techniques for documenting current business processes; ability to identify problems, opportunities, and re-engineering processes for improvement.IT Environment – Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.IT Project Management – Knowledge of and the ability to plan, organize, monitor and control IT projects ensuring the utilization of technical resources to better achieve project objectives.Requirements Analysis – Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project.Technical Writing/Documentation – Knowledge of the technical language and writing approach, and the ability to write paper-based and on-line technical reference documentation (guidelines, standards, procedures, processes, applications, etc.)Workflow Analysis – Knowledge of and ability to manage IT work activities, processes and progress within a system to improve organizational efficiency and effectiveness.Work ExperienceRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsAdditional Job Description Benefits PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.Disability Accommodations Statement: If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.Equal Employment Opportunity (EEO): PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California Residents Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNCCCPAPrivacyDisclosureEmployee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.