Job description
1-800 Radiator & A/C South East PA is seeking a professional, competent, motivated individual with exceptional customer service skills to join our team as a Customer Service / Warehouse Representative. This is a full time position with potential long-term career opportunities. The position will be based in our Darby PA facility.
Ideal Candidate:
Superior organizational and problem-solving skills
Superior communication and writing skills
Excellent attention to detail
Great team player
Pro-active mindset
Patience, composure and a friendly personality
Responsibilities Include but are not limited to:
Receive and put away inventory
Pull orders and route drivers
Provide customer service to wholesale and retail customers.
Generate new and repeat sales by providing product and technical information in a timely manner to customers.
Determine customer requirements and expectations in order to recommend specific products and solutions.
Accurately process customer transactions.
Proactively recommend items needed by customers to increase customer satisfaction.
Problem solve and assist customers in facilitating deliveries and minimize freight costs.
Manage time effectively, meet personal goals and work effectively with all teams members.
Some Saturdays me be required.
Answer 50+ inbound calls per day from customers looking for price, availability and delivery information.
Qualifications:
Excellent telephone etiquette and listening skills.
Previous sales/call center experience a plus
Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking and stress tolerance
Ability to achieve goals on a daily basis
Positive attitude and willingness to learn
Familiar with computers and Microsoft Office
A great work ethic and self- motivated
Bilingual Spanish a plus
Driver License a must
About Us
1-800-Radiator and A/C is the nation’s largest distributor of automotive cooling, climate control and fuel system parts. 1-800-Radiator and A/C has over 200 franchise locations in North America.
Our website is www.1800radiator.com
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
Paid time off
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
Education:
High school or equivalent (Preferred)
Language:
English (Preferred)
License/Certification:
Driver's License (Required)
Work Location: In person