POSITION SUMMARY:
The Desk Clerk staffs the customer service desk of the community, preforming a variety of clerical and administrative tasks.
Shift: 7:00AM – 3:00PM, Weekends
Bargaining Unit: SEIU - Local 32BJ
DUTIES & RESPONSIBILITIES:
Answers telephone, routes calls, takes messages and greets guests.
Receives and logs resident service requests using work order system software.
Immediately informs appropriate parties of emergencies and urgent request.
Maintains apartment file keys and issues spares when authorized.
Reserves Loading Dock, elevators, and community amenities.
Receives and logs in mail/packages. Retrieves and logs out mail/packages as they are picked up.
Lifts/moves items up to 30 lbs., or heavier with assistance of equipment
Answer general questions resident, visitors and contractors.
Maintains personal work space including Front Desk and Package Room.
Maintains daily Shift Log of important requests, reservations, incidents and instructions.
Maintains a neat, clean and professional appearance at all times.
MINIMUM QUALIFICATIONS:
High School diploma or equivalent.
Ability to write and effectively communicate with management, residents and contractors.
Ability to work independently, and to work effectively as a member of a team.
Computer literacy require to preform basic tasks using work order system software.
Physical ability to safely and effectively perform the required job duties.
PHYSICAL REQUIREMENTS OF THE POSITION:
The physical demands and work environment described here are representative of those that must be meet by an employee to safely preform the essential duties of this job.
Must have stamina, dexterity and the psychical strength to lift 30 lbs., and to move objects, and perform all required tasks.
Must walk and stand for the majority of the work day.
Must lift, carry, squat, stoop, reach above head and reach forward, twist, bend, grasp and make repetitive hand movements.