Job Summary:
The Assistant Property Manager is responsible for assisting with the management of a Class A, commercial office property with high profile tenants, large amenity offerings, and a retail component. Responsibilities involve a broad range of property management functions, including, but not limited to, budget preparation and execution, building operations, facility maintenance and repair, tenant relations, and project management.
Responsibilities:
Property Management:
Maintain all necessary files and certifications, both electronic and hard, to including Certificates of Insurance. Monitor and respond to emails, phone calls and texts after business hours.
Perform regular tours of the building to ensure proper maintenance, safety, integrity of the building, and fulfillment of staff, contractor, vendor and tenant responsibilities. Including executing routine property inspections and maintenance programs.
Tenant Support:
Establish superior tenant relations, engagement, satisfaction, and retention by maintaining a high-level of involvement with tenants through first class customer service, frequent interaction and building events.
Respond to tenant needs, ensuring administrative and building technical staff promptly resolve problems.
Analyze tenant requests and assess for systematic issues and opportunities for improvement.
Ensure that services are provided in compliance with policies, procedures, regulations and contractual obligations and standards. Work closely with engineers to manage and evaluate contractors’ performance and adherence to the terms of each agreement.
Project Management:
Assist the Property Manager in the creation and distribution of requests for proposals, service agreements, and purchase orders.
Coordinate and attend project meetings and report back to the organization.
Effectively and regularly communicate with the Property Manager regarding ongoing projects and activities at the property performed by building staff, tenants, and third-party contractors.
Direct and supervise staff as instructed by the Property Manager, working to identify training needs, track performance, coach, and mentor direct reports.
Provide formal supervision to individual employees within a work unit and/or group, using sound judgement to diligently respond to and resolve problems in a timely manner, escalating issues when necessary.
Knowledge Areas
Microsoft Office Suite, especially Excel required.
Education and Experience
Bachelor’s level degree in Business or related field.
A minimum of one (1) year as an Assistant Property Manager of a Class A high-rise commercial office property.
Two to three years of progressively responsible related experience in a commercial property, tenant management or hospitality setting; or any combination of education, training and experience, which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Physical Abilities:
Must be able to walk for an extended period of time.
Must be able to stand for long stretches of time.
Must be able to climb several flights of stairs.
Bonus eligible.
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary/rate, several factors may be considered as applicable (e.g. location, years of service, specialty, education, relevant experience).