SPM Business Process Consultant

SPM Business Process ConsultantRole Summary : The SPM Business Process Consultant will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise in their specialization for both process and technology in an internal consulting environment. They will recommend an appropriate roadmap for implementation, run requirements and process workshops that align business needs to best practices what work in concert with the overall ServiceNow product vision and roadmap.Key Responsibilities:Participate in designing overall engagement model for working with GLD Business Automation and set expectations regarding engagement model with stakeholdersDesign business outcome driven solutions focused on designing processes which solve stakeholder problems, are repeatable, accelerate value and employ process best practices and standardsDrive SPM process definition, re-engineering, improvement and gap analysis of current/to-be processes. Identify solutions from a people, process and technology perspective during workshops with key stakeholders, generating the required outputs to the level required for the subsequent stages of the engagementIdentify areas of SPM process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risksManage and communicate SPM process and business requirements ensuring that the proposed solutions meet the customer's expectationsProvide guidance and deliver successful implementation of the to/be processes in partnership with other members of the project teamLead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their SPM processesComplete, develop and improve required documentation such as process flow diagrams, roles/responsibilities, workshop agendas, presentations, gap analysis reportsEnsure process related deliverables to stakeholders are complete, consistent, high quality, on time and deliver valued outcomesPromoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilitiesInvest and maintain expertise in SPM product process capabilities, features and complimentary processesCollaborate and contribute to the creation, deployment and maintenance of process best practices and standards